Utility Billing
321-608-7100 — Live Agent, 8:30 a.m. – 5 p.m. (Monday - Friday)
888-607-6745 — 24-hour Payment System
With this service, you can:
- Make an online payment (a convenience fee is charged by the city's payment processor)
- Register for automatic payments
- E-Check (a convenience fee will be charged)
- Credit Card (a convenience fee will be charged)
- Enroll in E-billing
- View current account balance
- View billing history
- Check online payment history (for online payments only)
- Print out recent bills
How to Use the Utility Billing Payment Processor
- Go to the portal.
- Users will need to provide a valid e-mail address and to create a secure password. The online portal will e-mail a confirmation to complete the registration.
- The portal will ask registered users to add a utility account with an existing account number, customer number and last bill number. This information is located in the printed billing statement that is mailed to customers each month. If you cannot find the printed statement, contact Utility Billing for assistance at (321) 608-7100. Multiple utility accounts can be added to a single registered user.
- Once the account information is accepted, users will access the portal dashboard, which provides credit, bank card and electronic fund transfer payment options, billing statements, water usage reports and more.
- Your account number will not change, and all of your account information will be available with the new system.
How to Find Your Account Information
The account number and customer number are on the printed utility billing statements mailed to utility customer addresses.
- The account number is the first set of digits of the number inside the "Account Number-Customer Number" box (for example 123456-######).
- The customer number is the last six digits of that same number in that same "Account Number-Customer Number" box (for example, ######-123456).
For More Information
Notice to City of Melbourne Utility Customers
Florida State Statute 180.136 requires that before a local government water or sewer utility increases any rate, charge or fee for water or utility service, the utility shall provide notice of the proposed increase to each customer through the utility’s billing process. This notice shall state the date, time, and place of the public hearing of the governing board of the local government at which such increase will be considered.
The City of Melbourne will consider an increase in water and sewer rates at a public hearing scheduled to begin at the conclusion of the Thursday, September 11, 2025, Special Budget Hearing at 5:30 p.m. to be held in the City Council Chamber located at 900 E. Strawbridge Avenue, Melbourne, FL 32901.