Resident Portal Frequently Asked Questions

What is the resident portal?

The City of Melbourne's utility payment portal allows residents to manage their utility bills (water, sewer, stormwater, etc.), set up AutoPay, and update account information.

 

 

How do I create an account using the portal?

  • Go to the portal.
  • You will need to provide a valid e-mail address and to create a secure password. The online portal will e-mail a confirmation to complete the registration.   
  • The portal will ask registered users to add a utility account with an existing account number, customer number and last bill number. This information is located in the printed billing statement that is mailed to customers each month. If you cannot find the printed statement, contact Utility Billing for assistance at (321) 608-7100. Multiple utility accounts can be added to a single registered user. 
  • Once the account information is accepted, users will access the portal dashboard, which provides credit, bank card and electronic fund transfer payment options, billing statements, water usage reports and more. 

 

How can I find my account information?

The account number and customer number are on the printed utility billing statements mailed to utility customer addresses.

  • The account number is the first set of digits of the number inside the "Account Number-Customer Number" box (for example 123456-######).
  • The customer number is the last six digits of that same number in that same "Account Number-Customer Number" box (for example, ######-123456). 

 

 

What if I have trouble setting up my new account or accessing the portal?

If you encounter any issues, contact the City of Melbourne’s Utility Billing Customer Service:

  • Call 321-608-7100 (available 8:30 a.m. – 5:00 p.m., Monday – Friday),
  • Visit City Hall at 900 E. Strawbridge Ave., Melbourne, FL 32901, or
  • Email CustomerService@mlbfl.org for assistance.


Will there be fees for using the portal?

Currently, the City of Melbourne’s payment processor charges a convenience fee for credit card and e-check payments through the existing and new portal.

 

Can I still pay by mail or in person?

Yes, you can still pay by mail, over the phone, or in person: 

  • Mail: Send payments to P.O. Box 17, Melbourne, FL 32902-0012
  • In Person: Visit City Hall at 900 E. Strawbridge Ave., Melbourne, FL 32901 (8:30 a.m. – 5 p.m., Monday – Friday).
  • Phone: Use the 24/7 automated payment system at 888-607-6745 (fees may apply for credit/debit card payments).

 

What features does the portal offer?

The portal will allow you to:

  •  Make utility bill payments
  •  Set up E-Billing for paperless statements
  •  Update your account information: Mailing Address, Phone Number, Email, etc.

 

 

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