Utility Billing Service Update

Published on July 09, 2025

We apologize for the inconvenience and appreciate your patience as we continue to work through issues with our new utility billing system. 

Online Payment System

• All issues with our online payment system have now been resolved. 
• If you had the old payment system bookmarked, please update your bookmark with https://www.municipalonlinepayments.com/melbournefl to access the new system. 
• See our Frequently Asked Questions page for more information about the new online portal.
• If you have a question that is not answered here, please contact our customer service team at 321-608-7100 or CustomerService@mlbfl.org. 

Mailed Invoices

• Some customers who receive mailed invoices may not have received their invoices for June. 
• We have included a copy of the June invoice along with the July invoice in this month’s mailing. 

Late Fees Currently Waived

• We apologize for all delays and online payment service interruptions. We are currently waiving all late fees. 

How to Find Your Account Number

You can find your account number and customer number on the printed utility billing statement you receive in the mail or on an e-bill statement received by email:

• The account number is the first set of digits of the number inside the "Account Number-Customer Number" box. For example, 123456-######.
• The customer number is the last six digits of that same number in that same "Account Number-Customer Number" box. For example, ######-123456.

For Assistance/Questions

• If you need assistance or have any questions, please contact our customer service team at 321-608-7100 or CustomerService@mlbfl.org. 
• Please note: We offer personalized assistance to each customer who calls our service team and spend as much time as needed to ensure they are satisfied. Sometimes this personal attention can lead to longer wait times. We apologize for any delays you may encounter.