New Resident Portal Frequently Asked Questions

The City of Melbourne is launching a new utility payment portal for residents to manage their utility bills (water, sewer, stormwater, etc.), set up AutoPay, and update account information. This upgrade aims to improve the user experience and streamline payment processes for residents. 

Yes, you will need to create a new online account to access your utility account through the new portal.

The account number and customer number are on the printed utility billing statements mailed to utility customer addresses.

• The account number is the first set of digits of the number inside the "Account Number-Customer Number" box (for example 123456-######).
• The customer number is the last six digits of that same number in that same "Account Number-Customer Number" box (for example, ######-123456). 

• Go to our new portal.
• You will need to provide a valid e-mail address and to create a secure password. The online portal will e-mail a confirmation to complete the registration.   
• The portal will ask registered users to add a utility account with an existing account number, customer number and last bill number. This information is located in the printed billing statement that is mailed to customers each month. If you cannot find the printed statement, contact Utility Billing for assistance at (321) 608-7100. Multiple utility accounts can be added to a single registered user. 
• Once the account information is accepted, users will access the portal dashboard, which provides credit, bank card and electronic fund transfer payment options, billing statements, water usage reports and more. 

No, your account number will not change with this upgrade. You can use your existing account number to set up your new online account in the portal.

If you don’t use the online portal to pay your utility bills (e.g., you pay in person, by mail, or via the automated phone system), this change may not directly affect you. However, if you wish to manage your account online in the future, you’ll need to use the new portal starting May 30, 2025.

If you encounter any issues, contact the City of Melbourne’s Utility Billing Customer Service:

• Call 321-608-7100 (available 8:30 a.m. – 5:00 p.m., Monday – Friday),
• Visit City Hall at 900 E. Strawbridge Ave., Melbourne, FL 32901, or
• Email CustomerService@mlbfl.org for assistance.

If you’re enrolled in AutoPay through the old portal, your setup will NOT transfer due to security protections of your account information. You will need to re-enroll in AutoPay.

Please call Customer Service at 321-608-7100 or email customerservice@mlbfl.org for an updated ACH application.

Currently, the City of Melbourne’s payment processor charges a convenience fee for credit card and e-check payments through the existing and new portal.

Yes, you can still pay by mail, over the phone, or in person: 

• Mail: Send payments to P.O. Box 17, Melbourne, FL 32902-0012
• In Person: Visit City Hall at 900 E. Strawbridge Ave., Melbourne, FL 32901 (8:30 a.m. – 5 p.m., Monday – Friday).
• Phone: Use the 24/7 automated payment system at 888-607-6745 (fees may apply for credit/debit card payments).

The new portal will allow you to:

•  Make utility bill payments
•  Set up E-Billing for paperless statements
•  Update your account information: Mailing Address, Phone Number, Email, etc.