Applications Support Analyst Job Description

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Under the direction of the Public Works & Utilities Director, provides technical and application support for all public works & utilities related software applications. The key function of this position will be to provide support for the day-to-day use of Infor Enterprise Asset Management software (Infor) which is vital to this department. Duties will also include the support of other software utilized throughout the department.  Incumbent actively participates in the planning, organizing, testing, implementation, maintaining and support of various utilities system software.




Provides project leadership for application conversions, installations, upgrades, and/ or modifications to utilities system applications including, but not limited to, WaterGEMS, AutoCAD, Infor EAM, iFix, Trimble GPS, Allen-Bradley, HachWMS, Cimplicity, etc.

Applies functional, business and technical knowledge to advise and assist end users of utility systems applications.

Assist department in the preparation of the annual budget request to the IT Division in regards to various hardware and software needs.

Establishes relationships with computer service providers and consultants; monitors work provided by consultants.

Analyzes and documents problems, recommends solutions, initiates corrective action; follows up on problem resolution in a timely manner.

Maintains the security access of all users in the Infor EAM application and other applicable utility system software applications.

Assists with the evaluation and testing of major and minor application upgrades, patches, customizations, and enhancements.

Identifies training needs, develops training materials, and delivers formal and informal user training.

Develops and maintains documentation and operating instructions to support processes and workflow.  Assists in the development and improvement of business processes. 

Responds to questions from users concerning the operation of the various utility system software and retrieval of data.

Utilizes various report writer software, including Advanced Report Writer, SQL and Crystal, to develop and test reports. 

Facilitates all communication with IT to support all utility software systems and applications.




Graduation from an accredited four year college or university with a degree in Information Systems/Technology, Computer Science, Mathematics, Business Administration, or a related field.  Must have two (2) years of progressively responsible systems analysis experience with Infor EAM or a comparable enterprise asset management system.  Must have two (2) years of experience with water/wastewater utilities software applications and water/wastewater utility system processes. Valid Florida driver’s license is required.  Applicants who possess a valid out of state driver’s license must obtain the Florida license within 10 days of employment.


Experience in project and software development life cycles, specifically in the area of requirements gathering, business and systems analysis, systems integration and implementation, testing, report generation, and documentation. 

Knowledge of enterprise asset management software systems.

Ability to generate and modify ad hoc reports using Advanced Report Writer, SQL Server Reporting Services, and/or Crystal Reports.

Ability to understand how data elements are used to implement business rules within software systems.

Knowledge of other water/wastewater utility system software packages such as ESRI, WaterGEMS, iFix, Allen-Bradley, HachWMS, Cimplicity, etc. considered to be advantageous.

Skilled in the use of all Microsoft Office products including, but not limited to, Word and Excel.

Demonstrated knowledge of accounting, procurement, and other utility system related business and operational practices and procedures.

Ability to train users of software applications.

Possesses strong oral and written communication skills as well as strong interpersonal, leadership, and team building ability.

Exhibits strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

Ability to manage multiple projects and adhere to project deadlines.

Ability to establish and maintain effective working relationships with management, employees, City officials, vendors, and citizens.


Ability to read and comprehend technical manuals.      

Ability to hear and comprehend conversation spoken at various tones of voice and various speeds.

Ability to see, write quickly, speak and comprehend conversation and symbols in English.

Ability to read fine print on computer paper and computer terminal and see lights on equipment.

Ability to use hands, wrists, and fingers to write and type.

Ability to walk, stand and sit for periods of time not to exceed two hours consecutively.  

Ability to bend, stoop, kneel and squat.              

Ability to work in heat, cold, around noise and other undesirable environmental conditions.

Ability to work regularly scheduled and unscheduled overtime work hours.

Ability to deal tactfully with deadlines and interruptions.


This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.


Revised 01-07-2016