CHARACTERISTICS OF THE CLASS
Under the direction of the Golf Operations Manager, performs various duties associated with implementing, coordinating and supervising the golf course clubhouse and restaurant operations and associated activities. Works with considerable independence within the scope of established policies and procedures. Provides direction, supervision and manages the duties of the pro shop staff, golf course attendants, food and beverage staff and volunteers. Position requires discretion and diplomacy / customer services skills in representing policies and working effectively with City personnel, officials, and the public. Performs other work as requested.
EXAMPLES OF DUTIES
A. ESSENTIAL FUNCTIONS
Supervises collection of green fees, cart fees, annual play fees and other revenues; deposits revenue daily; maintains records of fees and revenues received. Coordinates and Manages (POS) Point of Sale transactions with Golf Now vendor and associated City Services.
Performs public relations functions and investigates and resolves citizen complaints. Establishes customer service standards for staff and volunteers. Provides direction and training to staff on customer service standards.
Develops the game and promotes the golf course to area business to create play and form and coordinate leagues.
Develops and cultivates Junior Golf Program. Manage and adhere compliance of the City agreements for teaching professionals.
Manages complaints from facility users and submits reports as required.
Assists the Golf Operations Manager and Director of Parks, Recreation and Golf in the preparation and implementation of the annual budget. Based on City finance standards, establishes vendors, creates and processes purchase orders, p-card and MUNIS transactions.
Hires, provides training and schedules staffing for pro shop attendants, starter/rangers, driving range, cart attendants, volunteers and Food / Beverage Staff. Assures the professional and courteous operation of these elements. Coordinates personnel issues with Personnel Division and temporary staffing agency vendors.
Supervises the automated tee time system at the golf course and insures its proper operation.
Provides direction and coordinates the Opening and Closing of the Pro Shop / Restaurant for daily professional operations.
Requisition, inventory and maintains all supplies and merchandise for the Pro Shop and Food / Beverage operations. Establishes a clean, orderly and sales conducive environment in the Pro Shop and the Restaurant.
Works closely with Golf Operations Manager on sharing guest’s comments and observations. Provide communication to our guests of current and pending building, grounds/turf maintenance conditions and projects.
Develops, plans and provides coordination to outings, tournaments, classes and leagues. Aids and advises the various guests / associations / organizations of the facilities and opportunities.
A. TRAINING AND EDUCATION
Associate degree in clubhouse / golf management operations, recreation administration, hospitality management or related field and a minimum of two (2) years’ experience in golf clubhouse operations at the supervisory level; or an equivalent combination of training and experience. Must be proficient in customer service, professionalism, and positive verbal and written communications. Must possess and maintain a Florida Driver’s License. Applicants who possess a valid out of state driver’s license must obtain the Florida driver’s license within 10 days of employment. At times, must be able to work flexible hours.
B. KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the techniques, rules, and regulations of golfing.
Knowledge of City policies, procedures, rules, and regulations relating to the municipal golf courses.
Ability to effectively merchandise pro shop inventory.
Ability to interact positively, courteously and tactfully with supervisor, management, co-workers, and guests / public to promote a team effort and maintain a positive and professional approach.
Ability to operate cash registers, computer and telephone and handle monies properly.
Ability to effectively supervise employees and purchase equipment within a set budget.
Ability to plan and promote the golf course’s programs and facilities.
Effective oral and written communication.
Ability to manage and supervise a wide range of subordinate personnel.
Ability to play in, organize and coordinate and facilitate golf tournaments, leagues and classes.
Ability to drive to city sites throughout the day.
C. PHYSICAL AND MENTAL REQUIREMENTS
Operate motor vehicles (i.e., pick-up, van, etc.); load or unload vehicles with objects weighing no more than 50 lbs. without assistance.
Hear and understand conversation in a normal tone of voice.
Use of senses which include sight, smell, hearing, and touch as aids in the evaluation and troubleshooting of malfunctioning equipment.
See and read letters, numbers, words, characters or symbols which are both large and small, as well as identify colors.
Print and draw letters, numbers, words, characters and symbols -must be legible and understood by others. Use small hand tools - dexterity required.
Move back and forth and sideways while in a bending, kneeling, or squatting position.
Stay in a bending, kneeling, or squatting position for periods less than 10 minutes.
Go from a standing or sitting position to a bending, kneeling, or squatting position, or vice versa, periodically.
Learn complex tasks and remember how to complete tasks without assistance once trained.
Walk, stand, and sit for periods longer than 30 minutes. Walk continuously for more than 5 minutes at a time.
Lift, carry, push or pull items which weigh up to 50 lbs. without assistance over uneven terrain, up/down stairs or ladders.
Carry items for a distance which ranges from 10 ft. to no more than 300 yds.
Lift and/or carry items which are considered awkward to grasp or hold on to.
Lift items (weighing less than 40 pounds) above the head or down from over the head.
Hold items (weighing between 1 - 10 pounds) for a period less than 10 minutes.
Work at night in dimly lit conditions as necessary and during inclement weather.
Frequent exposure to chemicals, fertilizers, reclaimed wastewater, dust, and UV rays.
Frequent deadlines under pressure, continuous and close attention for accurate results, long working hours and responding to emergencies during nights, weekends and holidays. These are inherent job tasks.
Staffing and budget restrictions put a burden on many operational aspects of the golf course. Must remain flexible and give great attention to priorities.
THIS JOB DESCRIPTION IS NOT INTENDED TO BE AND SHOULD NOT BE CONSTRUED AS AN ALL INCLUSIVE LIST OF ALL THE RESPONSIBILITIES, SKILLS OR WORKING CONDITIONS ASSOCIATED WITH THE POSITION. WHILE IT IS INTENDED TO ACCURATELY REFLECT THE POSITION ACTIVITIES AND REQUIREMENTS, MANAGEMENT RESERVES THE RIGHT TO MODIFY, ADD OR REMOVE DUTIES AND ASSIGN OTHER DUTIES AS NECESSARY. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT.
Revised - 8/2015