Director Of Management Services Job Description

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Under the administrative direction of the City Manager, is responsible for the administration and operation of the Management Services Department, which is an internal services department supporting all other City operations. Work involves ensuring that the programs and budgets of the various Management Services divisions are coordinated to achieve their respective objectives. Work is performed with considerable independence within general policy guidelines. Work is reviewed through observation, conferences, reports, and results achieved. Performs other work as required.


Plans, assigns, directs, and evaluates the work of the Management Services department, consisting of the Information Technology, Facilities Operations, Fleet Management Divisions, and the City’s Internal Audit function. Consults with staff to review work requirements, status of work, and problems; assists with complex or problem situations; provides direction, advice, and technical expertise.

Coordinates with other professionals and consultants on various programs, projects, and initiatives of the Department, including but not limited to, software applications, facilities modifications, and fleet maintenance.

Manages development of long-term equipment, capital, and technological asset management, and development plans.

Coordinates internal audit reviews with City Manager and Department Directors, reviews scope of work of studies identified, suggests studies to various departments; review, distribute and maintain files of internal audit activity.

Reviews and/or prepares various forms, reports, correspondence, draft correspondence, technical study reports, agenda item requests, requests for proposals, citizen inquiries, job applications, invoices, budget reports, business contracts, codes, rules, regulations, statutes, policies, manuals, reference materials, and other documents.

Responds to complaints and questions related to Department operations; provides information, researches problems, and initiates problem resolution.

Makes oral and written presentations on work programs, projects, and other matters to the City Manager, City Council, Boards, or other entities.



Completion of a bachelor’s degree program at an accredited college or university with major course work in Business Administration, Public Administration, or a related field, with a Master’s degree preferred. At least five years’ experience as a Department Director in a local general government, or any equivalent combination of acceptable education and experience as determined by the City Manager. Must possess and maintain a valid Florida driver’s license. Applicants may possess a valid out-of-state driver’s license and obtain the Florida driver’s license within 10 days of employment.


Knowledge of local, State, and federal laws, rules, and regulations as applied to the activities and programs administered by the Department.

Knowledge of modern management, budget, and administrative practices.

Knowledge of customer service and customer relations practices.

Ability to communicate clearly, both orally and in writing.

Ability to work quickly and accurately to meet deadlines.

Ability to plan, assign, direct, and evaluate the work of subordinates.

Ability to establish and maintain effective and collaborative working relationships with others.

Ability to prioritize and manage multiple tasks and projects simultaneously.

Ability to read and interpret reports presented by consultants and other departments and to make succinct and concise summaries of such reports.

Ability to perform research, compile records and reports, and to make effective applications of findings.

Ability to operate modern office equipment such as a personal computer, calculator, fax machine, copy machine and telephone.


Ability to hear, speak, and understand conversation in English.

Ability to see, read, and comprehend letters, numbers, words, characters, or symbols which are both large and small.

Ability to print and draw letters, numbers, words, characters, and symbols which are legible and understood by others.

Ability to stand and sit for periods longer than 30 minutes but not to exceed four hours consecutively.

Ability to climb stairs occasionally.

Ability to lift boxes not exceeding 10 lbs. occasionally.

Ability to use hands, wrists, and fingers necessary in the process of writing and operating office machines.

Ability to operate a motor vehicle.

Ability to deal with stress related to critical deadlines and occupational problems which demand immediate attention.
Ability to maintain high level of concentration despite constant interruptions.

Ability to be flexible and change job priorities at a moment’s notice.

This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.


Revision - 04/11/17