Benefits Coordinator Job Description

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Under the direction of the Human Resources Supervisor, performs semi-professional work administering the City’s benefits program. Incumbent uses a high degree of independent judgment in the administration of these benefits. Work assignments are both oral and in writing. Incumbent may be asked to perform other duties as deemed necessary.



Schedules, organizes, and conducts new employee orientation.

Provides benefit administration in the various benefit plans to include the processing of all new enrollments and benefit changes for current employees and retirees in accordance with applicable contracts and laws.

Provides guidance to employees and beneficiaries completing necessary paperwork when submitting claims for short term disability, long term disability or life insurance benefits.

Updates the City’s Human Resources Information System with employee insurance changes and insurance rate and benefit changes.

Drafts correspondence to employees leaving the City’s employment regarding their benefits and final pay.

Serves as a liaison between employees and benefit carriers and provides assistance in resolving employee benefit related issues.

Schedules and conducts the annual benefits open-enrollment process to include informative meetings for all benefits.

Provides information to eligible retirees regarding the annual Medicare enrollment and Medicare advantage plans.

Reviews and provides recommendations regarding annual health insurance renewals/proposals.

Administers COBRA for those employees and/or dependents who are no longer eligible to be covered by the City’s group health and dental insurance plans.

Provides notices and tracks City employees who are placed on Family/Medical leave in accordance with the Family/Medical Leave Act (FMLA).

Performs duties and maintains records in accordance with confidentiality and privacy laws.

Assists employees in obtaining information and filing paperwork for retirement under the Florida Retirement System (FRS).

Counsels employees on retirement options available through the Florida Retirement System and insurance options.

Coordinates the purchase of retirement gifts for all retirees in conjunction with City policy. Responsible for picking up retirement related items from vendors.

Updates retiree database with address changes and benefit election changes.

Completes required annual insurance reports.

Completes benefits surveys from outside agencies.


Assists with union negotiation fact finding and benefits surveys as needed.

Coordinate employee events as needed.

Participate in committees and events as assigned.



Must possess a High School Diploma or GED; have worked at least three years in either a Human Resources department or professional office in a customer service function; have knowledge of COBRA, HIPAA, and FMLA regulations, and have a strong working experience in Microsoft Office programs.  A Florida driver’s license is required; however, applicants may possess a valid out of state driver’s license and obtain the Florida driver’s license within 10 day of employment.


Knowledge of occupations and activities characteristic of local government.

Knowledge of the principles and techniques of modern human resource administration.

Ability to communicate effectively, both orally and in writing.

Ability to establish and maintain effective working relationships with fellow workers, department heads, supervisors, and the general public.

Ability to operate modern office equipment such as a fax machine and a computer.

Knowledge of Microsoft Office.

Knowledge in working in the health and life insurance field.

Knowledge of COBRA law.


Ability to hear, speak and understand conversation in English in various tones of voice, as well as accents or spoken quickly.

Ability to see, read, and comprehend letters, numbers, words, characters, or symbols which are both large and small.

Ability to print and draw letters, numbers, words, characters, and symbols which are legible and understood by others.

Ability to stand and sit for periods longer than 30 minutes but not to exceed two hours consecutively.

Ability to learn complex tasks and remember how to complete tasks without assistance once trained.

Ability to operate motor vehicle.

Ability to work in undesirable conditions including humidity, and cramped working conditions.

This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.

Revision Date - 5/23/17