Division Chief Operations Job Description

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This is a management position under the general direction of the Deputy Chief and is responsible for assisting in the safe and efficient operations of the Fire Department.  In the absence of the Deputy Chief, may act in their capacity.  As a Chief Officer of the Fire Department, position may be required to establish and/or perform in all functions of the incident command system.  Position works directly with the departments Battalion Chiefs and the EMS Division Chief to ensure the overall operational efficiency of the department.  Position also works with the Logistics Officer to secure necessary supplies and equipment.  Position interacts with other fire agencies to ensure proper fire ground communications and compatibility.



Posses line authority commensurate with the rank and may assume command of fire scene or other emergency action from a subordinate officer and direct fire ground and other operations.

Coordinates with the Fire Chief and Deputy Chief in order to provide an effective management team.

Provides administrative and practical support for the Department’s overall mission.

Develops administrative and operational policies, standard operating procedures, rules and regulations.

Develops, reviews, approves and implements new service delivery programs.

Responds to all confirmed structure fires, and brush fires requiring more than a single station response and assists with firefighting operations as needed.

Provides assistance to On-Duty Battalion Chief(s) during their shifts, including being on-call after hours at certain times

Participates in the career development of personnel

Make recommendations for department policies, procedures, and equipment purchases.

Planning for department short and long term needs; transmits information to subordinates; researches and prepares special reports and studies; monitors departmental records and reports.

Responsible for assisting with all emergency operations of the department, including training activities.

Schedules testing of apparatus: pump, hydrants, ladders, hose and equipment.

Responsible for the maintenance of department vehicles and apparatus.

Responsible for the coordinating of station assignments.

Responds to all confirmed structure fires, and brush fires requiring more than a single station response and directs firefighting operations on a city-wide basis, as needed.

Assists with personnel issues within the department including labor relations.

Serves as the Department’s Wellness Coordinator and oversees employee physicals, Fitness for Duty and Worker’s Comp activities.

Ensure the timely completion of annual employee evaluations.

Provides oversight to operational logistical support, including radios.  

Oversees fleet and facilities activities, as well as vehicle and equipment replacement (specifications) and repairs.

Serves as Telestaff representative and technical advisor.

Assists Division Chief (EMS) with Special Events activities and coverage.

Record and maintain records of the departments operations in order to provide statistical data of the service delivery to the community.

Assists in maintaining harmonious labor relations

May be required to perform firefighting activities.

Act as the Public Information Officer as needed.

Other job-related duties as required.




High School graduate supplemented by advanced level course work in modern methods of firefighting.  Must have a Associates degree, preferably in Fire Science, EMS, Public Administration/Business Administration or related field.  Must possess a current State of Florida Certificate of Compliance as a Firefighter, State of Florida Fire Officer I certification or equivalent, and EMT certification (paramedic preferred). Must possess a valid Florida Driver License or the ability to obtain a valid Florida Driver License within 10 working days of employment.  Must have at least 10 years experience in a community Fire/EMS **department with at least 2 years experience in a supervisory capacity at the Company Officer level or higher.  Must be proficient in Microsoft office applications to include MS Word, Excel, and PowerPoint presentations.


Knowledge of the geography of the City with respect to streets, hydrants and building access information.

Knowledge of the record keeping system in use by the department, the components of the system, and the function of each.

Ability to lead subordinates effectively and maintain discipline; exercise sound judgement; promote harmony and to cooperate with other agencies.

Ability to effectively use and operate various items of office related equipment such as, but not limited to, personal computer, calculator, copier, and fax machine

Considerable working knowledge of computers and computer systems.

Knowledge of management principles and practices.

Knowledge of the strategy and tactics of handling fire, rescue, and medical emergencies and the ability to analyze and respond effectively under stress to each.

Knowledge of municipal accounting principals.

Knowledge and understanding of the departments Standard Operating Guidelines, Rules and Regulations, and the Union Contract.

Ability to communicate both orally and in writing.

Ability to carry out orders and insure that Department and City policies are adhered to.

Ability to motivate people.


Ability to operate a motor vehicle in a safe and efficient manner under normal and emergency conditions.

Ability to load and unload heavy objects weighing up to 50 lbs.

Ability to hear and understand normal conversation and normal radio communications.

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone, radio, and personal contact as normally defined by the ability to see, hear, talk, read, handle or feel objects and controls.

Ability to see and read letters, numbers, words, characters, and symbols which are both large and small as well as identifying colors.

Ability to print and draw letters, numbers, words, characters, and symbols that are legible and understood by others.

Ability to move back and forth and sideways while bending, kneeling, or squatting with approximately 50 lbs. of equipment.

Ability to stay in a bending, kneeling or squatting position for a substantial time while  carrying approximately 50 lbs. of equipment.

Ability to stay in a bending, kneeling or squatting position for a substantial time while  carrying approximately 50 lbs. of equipment.

Ability to go from a standing or sitting position to a bending, kneeling or squatting position or vice-versa, periodically with approximately 50 lbs. of equipment.

Ability to use power/hand tools.  (Dexterity required)

Ability to respond to emergency situations in which walking, running, climbing, reaching, bending, lifting, pushing and pulling 100 lbs. or more is required and the ability to respond quickly.

Ability to work in dimly lit, smoke filled or completely dark condition and during hot, cold and inclement weather.

Ability to crawl through dark, smoky, hot and confined areas with approximately 50 lbs. of equipment while dragging a charged hose.

Ability to learn complex tasks and remember how to complete task without assistance or training.

Ability to mentally and emotionally deal with emergencies that may result in severe injury or the loss of human life.

This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.  This job description does not constitute a written or implied contract of employment.

** Fire/EMS department – Defined as a fire department which also provides emergency medical pre-hospital care to the sick and injured.

Revision Date - 6/6/14