Employee Assistance Program

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As a part of the employee benefits package, the City provides a comprehensive Employee Assistance Program (EAP) available to employees and each member of their family through Deer Oaks. Deer Oaks offers access to licensed mental health professionals through a confidential program that is protected by state and federal laws. The EAP program is available to help employees gain a better understanding of problems, locate the best professional help for their particular problem, and decide upon a plan of action. Employees have a benefit of six visits per person, per problem, per year. All EAP counselors are professionally trained and are certified and licensed in their fields. Master-level counselors are available 24 hours a day, 7 days a week.

What is an Employee Assistance Program?

An Employee Assistance Program (EAP) offers covered employees and their family members free and convenient access to a range of confidential and professional services to help them address a variety of problems that can negatively affect their well-being such as:

  • Anxiety
  • Legal and financial concerns
  • Depression
  • Life improvement
  • Family and/or marriage problems
  • Stress
  • Grief and bereavement
  • Substance abuse
  • Legal and financial consultation

What is Deer Oaks Services?

The City recognizes that employee’ personal responsibilities may, at times, spill over into the workplace. To help ensure employees are able to address these concerns with minimal disruption, the program provides employees and their family members assistance for a variety of concerns – including child care, elder care, daily-living issues, and other issues they may encounter.

Are Services Confidential?

Yes. Receipt of EAP services is completely confidential.

If, however, participation in the EAP is the direct result of a Management Referral (a referral initiated by a supervisor or manager), we will ask permission to communicate certain aspects of the employee’s care (attendance at sessions, adherence to treatment plans, etc.) to the referring supervisor/ manager. The referring supervisor will not, however, receive specific information regarding the referred employee’s case. The supervisor will only receive reports on whether the referred employee is complying with the prescribed treatment plan.

Deer Oaks Customer Service: (866) 327-2400

Dear Oaks Website (City Login and Password: melb)