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A Newsletter for City of Melbourne Employees, December 2018

Message From the City Manager

Last week, the City Council voted to appoint me as the Melbourne City Manager. I am both honored and humbled to serve in this capacity. Over the past four years as the Deputy City Manager, I have had the opportunity to work with many of you and hope to strengthen that connection in the days, months and years to come. 

Melbourne is a special place, and I believe wholeheartedly that we have the most professional, capable and caring employees around. I would like you to know that I am committed to working alongside you as part of our team to provide the best service to our citizens and community members. I plan to be active in interacting with departments and divisions so that I can build stronger relationships and see first-hand the great work you are doing.

I have been asked if the compensation and classification study will still be conducted. Please know that although there has been a change in the City Manager’s Office, the analysis is going to be completed as intended. Although it has taken longer than originally anticipated, it is to be sure the plan is fair, equitable and thorough. As more information about the study is available, the Human Resources Department will send out an update. 

On a final note, I would like to wish you and your families a very safe and happy holiday season. 

Best, Shannon


Croton Elementary Students Thank Melbourne Police Officers for Their Service

Croton Elementary students present Melbourne Police Officers with certificates of appreciation. 

During the December 11 City Council meeting, students from Croton Elementary School presented certificates of appreciation to Melbourne Police officers to thank them for providing School Resource Officers and assistance with extra security this school year while the county security plan was being finalized.


Generous “Secret Santas” in Utility Billing Help Customer in Need 

For the past several years, Maureen Reese and Mary Nance have been assisting an elderly customer who does not have Internet service by processing his payment over the phone. He is blind and housebound, so coming to City Hall is not an option for him. In December he said he was $35 short of being able to pay his entire bill in full and was worried he may have his water disconnected. Maureen set his mind to rest and assured him he would not be disconnected for carrying such a small unpaid balance. “I worried about how he was going to eat for the rest of the month, so Mary and I paid the bill between us,” Maureen said. 

Then Maureen and Mary, with help from Carolyn Brennan, decided to create a gift basket for him and his wife with some canned goods, other foods, a Publix gift card and a copy of his utility bill marked “paid in full.” Maureen delivered the basket to him after work on December 14. “It was good to finally meet him and his wife — he’s a very sweet man,” Maureen said. “He had no idea we were coming, and he cried when he found out it was me — the voice on the phone. It was a very humbling experience.” 

“We were very glad to be able to help out someone less fortunate. It means much more than the over-commercialized Christmases we have these days,” she said. “I had decided that instead of spending money on Christmas cards, which would just be thrown away in a couple of weeks, the money would be better used to help someone in the community.”


Airport’s Cliff Graham Receives Local, State and International Recognition

Cliff Graham 

Cliff Graham, C.M., Airport Director of Operations and Maintenance, was recently recognized as 2018’s Aviation/Aerospace Space Coast Business Leader of the Year in front of hundreds of community and business leaders, including NASA’s KSC Director Bob Cabana.  Melbourne Airport Authority members and fellow airport staffers gave Graham a standing ovation. This wasn’t Cliff’s only recognition in 2018. He was also recognized by the Florida Department of Transportation as Florida’s Aviation Professional of the Year, became a Certified Member with the American Association of Airport Executives (AAAE), and was featured in an international airport magazine. Learn more about Graham’s most recent achievement


Airport Director Greg Donovan Named Space Coast Daily’s Person of the Year 

Greg Donovan

Space Coast Daily has named Airport Executive Director Greg Donovan, A.A.E., 2018’s Person of the Year for his outstanding leadership and accomplishments during 2018. Three freshly renovated runways, a brand new air traffic control tower, and a sparkling new U.S. Customs facility are just a few examples of the success that took place this year at Orlando Melbourne International Airport (MLB). In the last four years, Donovan has secured more than $100 million in grant funding to support the ongoing momentum at the airport. Donovan also recruited MLB’s first-ever scheduled international air service via Porter Airlines, now serving three Canadian routes from Toronto, Ottawa and Windsor. Read more from Space Coast Daily

Holiday Recycling Tips

This month the ECO Division is reminding residents to “recycle right” during the holiday season. Items that can be put in the curbside recycling bins include flattened cardboard and paper boxes; catalogs; paper tubes; paper greeting cards; and empty bottles, cans, jugs, jars, tubs, and clean pie tins. Live Christmas trees may be placed by the curb for pick up with yard waste. The following items CANNOT be put in the curbside recycling bins: wrapping paper, bows and ribbons, cellophane, Christmas/holiday lights, plastic bags, food or liquids, clothing, or packing material (including styrofoam blocks or peanuts, bubble wrap, and air pillows). For more information call 321-608-5080 or e-mail recycle@mlbfl.org.

December Tip-A-Cop Events Raise $3,800 for Special Olympics

Chief Gillespie and "Santa" at Tip a Cop event in December.

Melbourne Police officers raised $3,800 at three “Tip-a-Cop” events held at area restaurants this December. The funds will support the Law Enforcement Torch Run for Special Olympics Florida. Many thanks to Red Robin Gourmet Burgers, Jersey Mike's Subs, and Charlie & Jake's Bar-B-Que and generous residents of Brevard County for their support.


Making City Hall Merry and Bright

Officer Yorkey works on the City Hall Christmas Tree.
Many thanks to Officer Joe Yorkey (pictured), Bob Karcher and Dennis Curry from Facilities, and Heidi Martel from Utility Billing and Collections for assembling and decorating the Christmas tree in the City Hall lobby. 


Airport Interns and Ambassador Graduate From Florida Tech

Florida Institute of Technology Plane Parade at Orlando-Melbourne International Airport 

A parade of planes this past Saturday celebrated a dozen students from Florida Institute of Technology’s College of Aeronautics, including three of MLB’s very own.

Airport Interns 

Pictured left to right are Airport Intern Einan Sauerhaft, Intern Brian Poynter and Ambassador Jaileel Gomez-Womack. They were part of the plane parade through the airport fire trucks’ celebratory water cannon arches in front of many proud family members and friends. All three graduated on Saturday with their Bachelor of Science in Aviation Management with Flight degrees.


Denise Carter Performs During Gator Alumni Band Weekend

Denise Carter and fellow Gator Alumni Band members.

On November 3, Denise Carter joined her fellow University of Florida Alumni Band members and marched with the current Gator Band during the homecoming game against University of Missouri.


Employee Excellence Awards

Jennifer Meshberger and Angel Conde 

Jennifer Meshberger (above left) was recognized with an Employee Excellence Award by Angel Conde (above right) for her outstanding work on the acquisition and implementation of Mobile Eyes Fire software. She implemented a process to take payments from Munis into Mobile Eyes and in doing so has paved the way for other cities that also use both systems. Her skills in integrating Mobile Eyes within the VDI environment has saved the city money by allowing eight employees at any given time to enter information into the system, reducing the number of computers necessary and the licensing fees required. “The time she put into this implementation went well beyond her normal work hours to help us get the system up and running, Angel said. “Jennifer has become a member of our team, and we truly appreciate her time, efforts and commitment.”


Mandy Geiger and Steve Innes

Mandy Geiger (above left) was recognized with an Employee Excellence Award by Steve Innes (above right) for her contributions to the Code Compliance Division. Mandy has been instrumental in the City receiving a Class 8 rating from the Community Rating System, which gives the City a rating for a discount on flood insurance. This five-year review cycle was conducted under the new 2017 manual with new requirements. The City went from not qualifying for the program to a Class 8 rating, and Mandy played a key role in this achievement. She has also gone above and beyond in helping with front administrative duties while the division has been short-staffed. This included helping to set up and implement the new Mobile Eyes Fire prevention software.



Congratulations to the following employees on their recent promotions:

  • Jason Lax to Maintenance Repair Technician, Wastewater Collection
  • Heidi Martel to Senior Accounts Clerk, Utility Billing & Collection
  • Mark Roecker to Maintenance Crew Leader, Wastewater Collection
  • Charles Servedio to Electronics Technician, Water Production
  • Briana Sousa to Crime Scene Technician II, Police Support Services


Welcome New Employees

December 2018 new employee Orientation.
Pictured from left to right: Jillian John, Financial Services; Nicholas Gardner, Code Compliance; Joseph Aiani, Police Operations; Evan Jones, Police Operations; Juan Pena, Airport Police; and Josue Rodriguez Rios, Eau Gallie Civic Center.



  •  Nelson Rivera, Airport Utility Specialist I, retired on December 5 after 22 years of service.