Title VI Limited English Proficiency Guidance
Federal fund recipients are required to take reasonable steps to ensure meaningful access to programs, services and activities by those who do not speak English proficiently. To determine the extent to which Limited English Proficiency (LEP) services are required and in which languages, the law requires analysis of four factors:
1. The number or proportion of LEP persons eligible to be served or likely to be encountered by the City’s programs or activities.
Using census data, the City has determined that approximately 12.6% of the community speaks a language other than English. Based on daily interactions at the City, the language other than English that is most often spoken in the community is Spanish. Additionally, the City contacted local public schools to determine the proportion of LEP served by those entities, and once again, Spanish was reported to be the prevalent LEP language.
2. The frequency with which LEP individuals come in contact with these programs, or activities.
City staff reviewed the frequency with which City staff has, or could have, contact with LEP persons. With respect to individuals requesting verbal interpretations, the City Hall Customer Service area has numerous interactions with Spanish LEP individuals each year. Spanish translating services are provided three to four times monthly in the Customer Service area of City Hall.
3. The nature and importance of the program or activity to people’s lives.
The City believes that City services are of critical importance to its public, as access to certain emergency services, utilities, and other essentials would be difficult without City services. In that spirit, City staff is usually available to assist LEP persons.
4. The resources available to the City and the likely costs of the LEP services.
The City has reviewed its available resources and determined that City Council and staff are most likely to encounter LEP individuals through office visits, phone conversations, and attendance at City Council meetings. To this end, the City has numerous employees who are able to assist Spanish LEP persons in Utility Billing, Code Enforcement, Purchasing, Engineering and Community Development.
Title VI/Nondiscrimination Policy and Plan
The City of Melbourne values diversity and welcomes input from all interested parties, regardless of cultural identity, background or income level. Moreover, the City believes that the best programs and services result from careful consideration of the needs of all of its communities and when those communities are involved in the decision-making process. Thus, the City assures that no person shall, on the grounds of race, color, national origin, sex, age, disability, religion, family, or income status, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any City-sponsored program or activity.
The City assures every effort will be made to ensure nondiscrimination in all of its programs and activities, including programs and activities that do not receive federal financial aid. In the event the City distributes federal aid funds to another entity, the City will include Title VI language in all written agreements and will monitor for compliance.
The City’s Title VI/ADA Coordinator is delegated the authority to develop, maintain, implement and monitor this policy as required by federal law and regulations.
If you believe you have been discriminated against, you can file a discrimination complaint by contacting:
City of Melbourne
Tami Gillen, P.E.
Assistant City Engineer
City of Melbourne
900 E. Strawbridge Avenue
Melbourne, FL 32901
Discrimination Complaint ProcedureAll complaints shall include:
- Name, address and contact number of the person making the complaint;
- Names, addresses and contact numbers of witnesses;
- A narrative or statement describing the alleged violation of Title VI, or other claim of discrimination, including date and time of the alleged violation and City program or facility where the alleged violation occurred; and any other documentation that may provide an additional explanation or identification of the alleged discrimination.
Note: Alternative means of filing complaints, such as personal interviews or a recording of the complaint will be made available for persons upon request.
All complaints shall be filed no later than 180 days from the date of the alleged discrimination.
Within 15 calendar days after receipt of the complaint, the Title VI/ADA Coordinator will meet with the complainant to discuss the complaint and possible resolution. Within 30 calendar days of the meeting, Title VI/ ADA Coordinator will complete an investigation of the allegations and respond in writing to the person who filed the complaint. The response will explain the position of the City and offer options for substantive resolution of the complaint.
The person who filed the complaint may appeal the written response if it does not satisfactorily resolve the issue. Appeals must be submitted in writing to the City Manager, within 15 calendar days after receipt of written response.
Should the complainant be unable or unwilling to complain to the City of Melbourne, the written complaint may be submitted directly to the Florida Department of Transportation (FDOT). FDOT serves as a statewide clearinghouse for Title VI purposes and will either assume jurisdiction over the complaint or forward it to the appropriate federal or state authority for continued processing:
Florida Department of Transportation
Equal Opportunity Office
Attention: Title VI Complaint Processing
605 Suwannee Street MS 65
Tallahassee, FL 32399