City of Melbourne COVID-19 Updates

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The City of Melbourne continues to work closely with officials at Brevard County and the Florida Department of Health to monitor the spread of the Coronavirus/COVID-19 and formulate a coordinated local response. 

The most current information about City of Melbourne operations, event cancellations and postponements, and other changes will be posted to this webpage.

You can also follow the City of Melbourne on Facebook or Twitter.

COVID-19 Call Center: (866) 779-6121 or email
The Florida Department of Health (DOH) has created a call-in number for questions relating to #COVID19 which is available 24/7. 

Florida Safe Smart Step-by-Step Plan fr Florida's Recover logo

Phase 2

July 1, 2020, Update:

The Florida Department of Business and Professional Regulation has amended the emergency order issued on June 26, 2020, regarding the suspension of on-premises consumption of alcohol at bars and pubs to allow any establishment licensed to sell food to also sell alcohol. For details, please see Amended Emergency Order 2020-09

Phase 2 Highlights:

  • People are encouraged to limit gatherings to 50 or fewer, up from 10 or fewer under Phase
  • Restaurants can allow seating at the bar.
  • Bars can open with 50% capacity inside and must be seated for service; outdoor can operate at full capacity. However, on-site alcohol consumption at bars was suspended by the DBPR on June 26.
  • Retail can open at full capacity.
  • Gyms can operate at full capacity.
  • Entertainment businesses, such as movie theaters and bowling alleys, can operate at 50% capacity.
  • Personal service businesses, such as tattoo parlors and tanning salons, can operate following health department guidelines.

For more information about Phase 2, see:

Information about Phase 1:

Specific inquiries may be directed to the Department of Business and Professional Regulation (DBPR):

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Melbourne Utility Billing Online and Phone Payment Service

Post Date:05/26/2020 10:00 AM

Though City Hall is now open to the public, we continue to provide remote service so that our customers do not have to come inside the building to pay their utility bills.

Customers may obtain needed services by using our website, e-mail service, phone service or the drop box.

Utility Bill Payments

  • Pay your bill online at
  • To speak to a live agent, call 855-270-3592, Monday – Friday, 8 a.m. – 6 p.m. 
  • Call 888-818-5713 to access our 24-hour payment system.
  • Place your payment in the drop box located in the City Hall parking lot. You may use this box for cash payments.

New Service Requests

New service requests may be made via e-mail. 

  1. Download the application from our website or e-mail to request an application. 
  2. Complete and e-mail the application along with the following documentation to
  • Customer's Full Name
  • Service Address
  • Driver's License or ID
  • Documentation of Lease (rental) or Ownership (proof of purchase) 


Contact the Utility Billing Office at 321-608-7100.

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