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City Hall to Re-open to the Public May 18; Residents Encouraged to Call Ahead for Service

Post Date:05/14/2020 10:16 AM
On May 18, City Hall will open to general public; however, residents and customers are encouraged to call ahead to see if their requests can be fulfilled via phone or e-mail as access will be limited. Boxes that were put in front of the building for dropping off and picking up plans, permits and other documents will remain in place, and payments may still be made over the phone, online or by using the payment drop box.

To Make a Payment:

Utility Bills:

  • Pay online:
  • Pay by phone: To speak to a live agent, call 855-270-3592 Monday – Friday, 8 a.m. – 6 p.m. Call 888-818-5713 to access our 24-hour payment system.
  • Place your payment in the drop box located in the City Hall parking lot. (Please include your utility bill stub along with payment.)

Payments for parking tickets, Business Tax Receipts, city invoices and retiree insurance:

  • Call the Revenue Department: 321-608-7038 (credit card only - fee applies)
  • Deposit payment in the drop box located in the City hall parking lot. (Please include sufficient information, such as an invoice number, so that we know how to apply the payment.)

Building Permits:

Only two people will be allowed in the Building Division Office lobby on the second floor of City Hall at one time. Others will be asked to wait in the hallway, where markers indicating six feet of separation have been placed. If you have questions about building permits, call 321-608-7915. Plans may still be submitted in the drop boxes in front of City Hall.

Other Frequently Visited Departments/Divisions:

  • City Clerk's Office: 321-608-7220
  • Community Development (Planning and Zoning, Economic Development): 321-608-7500
  • Engineering: 321-608-7300
  • Human Resources: 321-608-7800
  • Procurement: 321-608-7060    

If the number you need is not listed here, please see the department directory or call the main City Hall line: 321-608-7000. 

City Updates

All City of Melbourne updates regarding city facilities and programs will be posted to the City’s dedicated COVID-19 information page:

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