Public Works and Utilities Frequently Asked Questions and Answers
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Frequently Asked Questions and Answers

How do I turn on or turn off water service?
  To open an account or obtain information about a current account, contact the Utility Billing Department at (321) 953-6390 or go to the Utility Billing Counter located on the first floor at City Hall, 900 E. Strawbridge Ave. E-mail inquiries receive a response within two working days.
What are the ways in which I can pay my water bill?
  Cash, check or money order made payable to City of Melbourne. Visa and Mastercard payments are accepted at City Hall during regular operating hours or can be accepted by telephone and will incur an small fee.

Automatic Debits from your checking account are also available. A signed authorization agreement and voided check are required. The agreement form is available at City Hall and as a download in pdf format. Free pdf reader software is needed, and is available as a free download.

In addition, customers can use the drop box at City Hall. Payments made after 8:30 a.m. will be applied the next business day
Who do I call if my water looks dirty?
  Call the Utilities Operations Division at (321) 674-5726 Monday through Friday from 7:30 a.m. to 4 p.m.   At other times, call (321) 255-4622.
How do I get recycling bins?
  If you live within the City limits of Melbourne, call (321) 953-6302.
If you live outside the City limits, call Waste Management at (321) 723-4455.
Who do I call if they missed my trash or recycling pickup?
  If you live within the City limits of Melbourne, call (321) 953-6302.
If you live outside the City limits, call Waste Management at (321) 723-4455.
Who do I call to get a pothole fixed?
  Call the City's Streets & Stormwater Division at (321) 953-6231 Monday through Friday from 7:30 a.m. to 4 p.m.
Who do I call to find out if a property has water and/or sewer service?
  Call (321) 722-5376 and ask to speak with the engineering technician, who can determine the service availability.
I'm filling my pool or I had a large leak - how can I get a sewer credit?
  If you live within the City limits of Melbourne, call the Utility Billing office at (321) 953-6390.
If you live outside the City limits, call Brevard County Water Resources at (321) 633-2092.
Can I use plastic bags for yard trash?
  No, plastic bags are not acceptable. You may set your yard trash out once a week on the designated day in reusable containers such as standard, 32-gallon trash cans.  The cans must not exceed 40 gallons' capacity.

Place yard trash within four feet of the curb or edge of a street surface, and adjacent to the driveway. Please DO NOT block the use of sidewalks. Place yard trash curbside between 5 p.m. on the day before collection and 6:30 a.m. on collection day.

Yard waste includes grass clippings, tree trimmings, weeds, and leaves. Please DO NOT include other wood, such as lumber. These materials can contaminate the mulch created for recycling. Tree trunks or branches must be less than four feet long, and no heavier than 50 pounds. Branches and palm fronds should be stacked uniformly at the curb for collection on your yard trash day.
How often can I water my lawn?
  The current rules allow for watering no more than 2 days per week between the hours of 4 p.m. and 10 a.m. Those using reclaimed water or discharge from an air conditioning system are exempt.
Who do I call for appliance pick ups?
  If you live within the City limits of Melbourne, call (321) 953-6302.
If you live outside the City limits, call Waste Management at (321) 723-4455.
What is the collection schedule for yard trash, garbage, and recycling?
  On the mainland, garbage is collected on Tuesdays and Fridays, yard trash is on Monday, and recycling is collected on Tuesdays north of US 192, and on Fridays, south of US 192. The beachside collection schedule is garbage on Wednesdays and Saturdays, with recycling and yard trash collection on Thursdays.
Who do I call for large yard pile pick ups?
  If you live within the City limits of Melbourne, call (321) 953-6302.
If you live outside the City limits, call Waste Management at (321) 723-4455.
What do I do with old paint or other used household chemicals?
  There is a household hazardous waste collection center at the Sarno Landfill that is open Thursday, Friday and Saturday from 8 a.m. to 4 p.m. The telephone number is (321) 255-4365.

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