Public Works and Utilities Frequently Asked Questions and Answers
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Frequently Asked Questions and Answers

How do I turn on or turn off water service?
  To open an account or obtain information about a current account, contact the Utility Billing Department at (321) 608-7100 or go to the Utility Billing Counter located on the first floor at City Hall, 900 E. Strawbridge Ave. E-mail inquiries receive a response within two working days. Additional information is available at the Utility Customer Service page.
What are the ways in which I can pay my water bill?
  Cash, check or money order made payable to City of Melbourne. Visa and Mastercard payments are accepted at City Hall during regular operating hours or can be accepted by telephone and will incur an small fee.

Automatic Debits from your checking account are also available. A signed authorization agreement and voided check are required. The agreement form is available at City Hall and as a download in pdf format. Free pdf reader software is needed, and is available as a free download.

In addition, customers can use the drop box at City Hall. Payments made after 8:30 a.m. will be applied the next business day
Who do I call if my water looks dirty?
  Call the Utilities Operations Division at (321) 608-5130 Monday through Friday from 7:30 a.m. to 4 p.m.   At other times, call (321) 255-4622.
Who do I call if I have a water leak at street or water/sewer break or need repair?
  Call the Utilities Operations Division at (321) 608-5130 Monday through Friday from 7:30 a.m. to 4 p.m.  
How do I get a garbage or recycling cart as a new customer?
  Residents of Melbourne call (321) 608-5080 or Waste Management at (321) 723-4455.
If you live outside the City limits, call Waste Management at (321) 723-4455.
Who do I call if they missed my trash or recycling pickup?
  If you live within the City limits of Melbourne, call (321) 608-5080.
If you live outside the City limits, call Waste Management at (321) 723-4455.
Who do I call to get a pothole fixed?
  Call the City's Streets & Stormwater Division at (321) 608-5300 Monday through Friday from 7:30 a.m. to 4 p.m.
Who do I call to find out if a property has water and/or sewer service?
  Call (321) 608-5106 and ask to speak with the engineering technician, who can determine the service availability.
I'm filling my pool or I had a large leak - how can I get a sewer credit?
  If you live within the City limits of Melbourne, call the Utility Billing office at (321) 608-7100.
If you live outside the City limits, call Brevard County Water Resources at (321) 633-2092.
Can I use plastic bags for yard trash?
  No, plastic bags are not acceptable. You may set your yard trash out once a week on the designated day in reusable containers such as standard, 32-gallon trash cans.  The cans must not exceed 40 gallons' capacity.

Place yard trash within four feet of the curb or edge of a street surface, and adjacent to the driveway. Please DO NOT block the use of sidewalks. Place yard trash curbside between 5 p.m. on the day before collection and 6:30 a.m. on collection day.

Yard waste includes grass clippings, tree trimmings, weeds, and leaves. Please DO NOT include other wood, such as lumber. These materials can contaminate the mulch created for recycling. Tree trunks or branches must be less than four feet long, and no heavier than 50 pounds. Branches and palm fronds should be stacked uniformly at the curb for collection on your yard trash day.
How often can I water my lawn?
 

Mandatory lawn watering restrictions specify the days when you may water. These days depend on whether you have an odd or even numbered address, and the time of year. 

During Daylight Savings Time, homes with odd numbered or no addresses can water on Wednesdays and Saturdays; homes with even numbered addresses can water on Thursdays and Sundays; and non-residential properties can water on Tuesdays and Fridays. 

During Eastern Standard Time, homes with odd numbered or no addresses can water on Saturdays; homes with even numbered addresses can water on Sundays; and nonresidential properties can water on Tuesdays.

Please note the following:

  • Daylight Savings Time: second Sunday in March until the first Sunday in November
  • Eastern Standard Time: first Sunday in November until the second Sunday in March
  • Water only when needed and not between 10 a.m. and 4 p.m.
  • Water for no more than one hour per zone
  • Restrictions apply to private wells and pumps, ground and surface water from public and private utilities.

Some exceptions apply:

  • Reclaimed water is exempt from the restrictions
  • Irrigation of new landscape is allowed at any time of day on any day for the initial 30 days and every other day for the next 30 days for a total of one 60-day period, provided that the irrigation is limited to the minimum amount necessary for such landscape establishment
  • Irrigation systems may be operated at any time of day on any day for maintenance and repair purposes not to exceed 20 minutes per hour per zone.

For additional exceptions, please contact the City’s ECO Division at (321) 608-5080.

Who do I call for appliance pick ups?
  If you live within the City limits of Melbourne, call (321) 608-5080.
If you live outside the City limits, call Waste Management at (321) 723-4455.
What is the collection schedule for yard trash, garbage, and recycling?
 

Garbage is collected on Tuesdays and Fridays for properties on the north side of Sarno Road to the northern City limits and on Mondays and Thursdays on the south side of Sarno Road to the southern City limits, including the beachside areas of Melbourne. 

Recycling collection is on Wednesdays. 

Yard waste collection is on Fridays on the north side of Lake Washington Road to the northern City limits, on Tuesdays from the sough side of Lake Washington Road to the north side of Sarno Road, on Thursdays from the south side of Sarno Road to the north side of US 192 and including the beachside areas of Melbourne, and on Mondays from the south side US 192 to the southern City limits. 

For more detailed information, go to www.melbourneflorida.org/solid

Who do I call for large yard pile pick ups?
  If you live within the City limits of Melbourne, call (321) 608-5080.
If you live outside the City limits, call Waste Management at (321) 723-4455.
What do I do with old paint or other used household chemicals?
  There is a household hazardous waste collection center at the Sarno Landfill that is open Thursday, Friday and Saturday from 8 a.m. to 4 p.m. The telephone number is (321) 255-4365.

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