City Code Section 32-308 (d) authorizes adjustments to sewer charges in certain instances where the excessive water consumption does not enter the sewer system.

To qualify for an adjustment, the water consumption must exceed the previous six month's average by a minimum of ten thousand gallons and 100% of the previous average consumption. When excessive water consumption crosses two billing cycles, an adjustment may be authorized when corrective action is taken within ten (10) days of the date of the bill when the excessive consumption was initially billed. 

The account holder must submit a written request for credit within sixty (60) days of the date of the bill for which adjustment is requested. Adjustments are limited to once in a twelve (12) month period. Contact the Utility Billing Department to make payment arrangements until your credit application has been processed.

Excessive water consumption for these reasons DOES NOT qualify for a sewer adjustment:

• Broken or leaky water lines where the water enters the sanitary sewer system (i.e. leaky toilets or inside faucets).
• Water used for irrigation.
• Negligent use of water.
• Undetermined use of water.

In order to process your request for a sewer credit, the City must receive a completed 'Request for Sewer Credit Application Form,' and a copy of a repair bill, pool contract, or statement explaining when and how repair was made.

Checks or money orders made payable to City of Melbourne are accepted by mail in response to billing statements. Below is information about opportunities to make online payments, to pay with automatic debits from a checking account, and to receive monthly bills by e-mail. ONLINE PAYMENTS: click here to access an online payment option. The account number is located at the top of your utility bill. An automated telephone payment service is also available and can be accessed by calling 608-7100 and selecting Option 3.
Automatic Debits from your checking account are also available. A signed authorization agreement and voided check are required. The AUTOMATIC DEBIT agreement form is available at City Hall and as a download in pdf format. Free pdf reader software is needed, and is available as a free download.
E-BILL ENROLLMENT or CHANGES: Use this link to ask for delivery of monthly utility bills by e-mail rather than on paper. Electronic payment of e-bills is allowed but is not required.
DROP BOX: Payments can be made at the drop box on Palmetto Avenue, directly behind City Hall. Payments put in the drop box after 8:30 a.m. will be applied the next business day.

DELINQUENT ACCOUNTS: Accounts are considered past due if not paid within 25 days of the billing date and are subject to late fees and service disconnection. Service will be resumed only after payment of past due balance and a $30.00 reconnection charge has been made.