Utilities Customer Service and Billing - City of Melbourne, Florida

Payment Options
Cash, check or money order made payable to City of Melbourne. Visa and Mastercard payments are accepted at City Hall or by phone during regular operating hours.

Automatic Debits from your checking account are also available.   A signed authorization agreement and voided check are required. The agreement form is available at City Hall and as a download in pdf format. Free pdf reader software is needed, and is available as a free download

Drive-thru Window
The drive-thru window was permanently closed as of
September 1, 2007.

Drop Box
Payments made after 8:30 a.m. will be applied the next business day.

Delinquent Accounts 
Accounts are considered past due if not paid within 25 days of the billing date and are subject to late fees and service disconnection. Service will be resumed only after payment of past due balance and a $30.00 reconnection charge has been made.

 

To establish a new water account, the following information is needed:

1.

Customer's Full Name

2.

Service Address

3.

$20 Service Initiation Fee

4.

Driver's License Number

5.

Deposit - The deposit amount varies. See the rate tables for more information.

To open an account or obtain information about a current account, contact the Utility Billing Department at (321) 953-6390 or go to the Utility Counter located on the first floor at City Hall, 900 E. Strawbridge Ave.  E-mail inquiries receive a response within two working days.

Office Hours
Monday through Friday from 8:30 a.m. to 5:00 p.m.

Customer requested turn-off and turn-on
Service turn-on requires next day service. 
A $20.00 service initiation fee and the applicable security deposit will appear on the first bill for new service turn ons.

  Online Utility Account Inquiries
The utility account inquiry service allows customers to check usage and the status of payments for service.  A chart showing annual water consumption is also provided.
 

How to Use the Utility
Account Inquiry Service


Account Access Link


For other information call  (321) 953-6390.  Please have your account number available. 

For a water main break or sewer backups:  During working hours (Monday through Friday from 7:30 a.m. to 4 p.m.) call the Water & Sewer Operations office at 674-5726. 

After hours call the emergency number, 255-4622.

Water, Sewer & 
Solid Waste Rates

 Impact Fees - Sewer Credits

Leak Tests - Conservation

Melbourne Home Page Water & Wastewater  -  City Services