Staffing

The Systems Analyst – Is responsible for the training of all Communications Center employees.  This position also updates the computer files in the CAD (Computer Aided Dispatch) system that can be accessed by the Police Department personnel.

The Administrative Supervisor- Is responsible for all communications equipment, radios, pagers, cellular phones, and 911 lines utilized for the Police Department.

The Shift Supervisor – Is responsible for the day to day operations of the Communications Center

Communications Officer I – Trained personnel serve as call takers and teletype operators.  A call taker is normally the first person you speak with when you are contacting the MPD. Once trained, these employees will become familiar with the CAD system and the Community Policing Areas.

Communication Officers also operate the teletype channel.  They utilize the FCIC/NCIC terminal to check information on, missing persons, lost or stolen auto tags, stolen vehicles, and vehicle registrations and drivers license checks, along with other associated tasks associated with FCIC/NCIC (Florida Crime Information Center / National Crime Information Center). 

Communications Officer II – In addition to being qualified at the Communications Officer I level, these individuals are trained in dispatching fire and rescue apparatus to fires and medical related calls.  The City of Melbourne provides First Response for all medical and fire related calls within the City limits, and also provides an automatic mutual aide for Brevard County Fire Rescue within the incorporated areas of Brevard County.  This position is responsible for alerting the appropriate fire station(s) to respond to citizens with medical emergencies or reporting a fire.  In addition to emergency dispatching, the officers are also responsible for documenting all radio transmissions relating to the incident. 

Communications Officer III – To fulfill this position, an employee must first complete training as a Communications Officer I and II.  This is a fast-paced position where at any given time you will be responsible for between 30-60 officers.  Employees working this position must have a good memory, pay attention to detail, and be able to anticipate officers needs.  They must also be able to make quick decisions and be able to remain calm when an officer is calling for help or is involved in a foot or vehicle pursuit.

Communications Training Officers – CTO’s are employees who work in the Communications Center and have demonstrated proficiency in all areas and are certified by nationally known organizations on how to train communication employees.

Incident Dispatch Teams – Some dispatchers are specially trained in the ICS (Incident Command System) to respond to incidents, set up a command post, obtain and provide information to the incident commander as needed.  Incidents that would require team assistance include DUI checkpoints, parades, and large-scale events that would need a mobile dispatch center. 

Critical Incident Stress Management – Communications officers work closely with police officers and firefighters on a daily basis.  In an effort to keep all of City's departments productive, individuals who are part of the Stress Management Team are trained to help provide assistance to fellow employees that can relieve the stress that is part of the work environment.