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Place yourself in the role as a 911 Operator. An Operator could be
responsible for handling the following situation during one single
half-hour of their shift.
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7:03 PM |
Call received from an irate male whose car has been
towed. The call
taker determines the location of the car and
refers the citizen to the tow company. Caller becomes
angry and hangs up on operator. |
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7:07 PM |
A
citizen has just returned home from work to find the
front door to the residence open, does not know if a
burglary has taken place, or if anyone is inside
residence. Call taker obtains pertinent information,
forwards call to the Police Dispatcher, keeping caller
on the line and mindful of their safety. |
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7:10 PM |
Call received from a teenager who forgot a pan was on
the stove and now the kitchen is on fire. The call taker
relays call to the Fire Dispatcher, asking caller if
they are still inside residence, has an evacuation been
done? |
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7:15 PM |
Call received for a possible domestic disturbance at a
neighbor’s apartment. Caller can hear screaming, yelling
and objects being thrown. The call taker obtains
pertinent information, relays call to Police Dispatcher,
and keeps caller on the phone continuing to ask
questions. |
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7:17 PM |
Call received from a frantic mother whose 14-year-old
daughter has not returned home from school. The call
taker obtains pertinent information and relays call to
Police Dispatcher. |
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7:23 PM
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Call received from a despondent female who has taken an
overdose of pills. Her speech is slurred and appears to
be fading. She does not want an officer or medical
personnel to come to her door. Call taker keeps her on
the phone; police and medical are being dispatched. The
call taker tries to find out what she has taken and why
she has taken the medication. |
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7:27 PM |
Call received from father whose 8-month-old child has
stopped breathing. Call relayed to medical; call taker
remains on the line for any additional information that
maybe provided. |
Consider the situations as they are represented. Could you handle
the responsibility of dealing with critical situations like these?
Can you remain calm in any given situation? Could you handle the
pressure of correctly making decisions that will affect the lives
and well being of others?
The Communication Center is operated 365 days a year, 24 hours a
day. This necessitates shift work, which includes weekends, holidays
and emergency disasters.
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