The City of Melbourne Police and Fire Communications Center is the first point-of-contact for citizens who call the Police Department seeking public safety services.
The Communications Center is responsible for answering all 911 emergency and non-emergency (321-259-1211) phone calls directed to the Police Department.
The Communications Center processes more than 230,000 calls for service each year. Public Safety Telecommunicators interact with police and fire response units. The Communications Center receives, classifies, and prioritizes calls from the public and dispatches the calls that require police and/or fire/rescue response, and transfers and/or directs calls that do not require police response to the proper agency/unit.
The work includes performing checks of various kinds, including those involving missing persons and stolen items. Requests for material such as 911 tapes and Computer Aided Dispatch System (CADS) printouts for citizen and law enforcement personnel are processed. Also completed are FCIC/NCIC entries on missing persons and stolen autos.
The Communications Center has 31 budgeted employees including a systems analyst, 4 shift supervisors, and 24 persons who serve as certified Public Safety Telecommunicators. The Communications Center is staffed 24 hours a day and 7 days a week.
The Melbourne Police Department handles over 230,000 phone calls during the year. Public Safety Telecommunicators are responsible for handling 911 calls placed within the city limits of Melbourne, and for calls on administration lines into the Melbourne Police Department. The Center dispatched 87,000 police calls and over 14,000 fire and rescue calls. The Melbourne Communications Center also works closely with other local agencies. The Center has the ability to communicate with any other local, state, or federal agency involved in emergency incidents.
The Communications Center is a 24-hour operation, providing service seven days a week, to include weekends and holidays. The Center utilizes multiple interacting positions including Call Takers/Teletype Operators (Communications Officer I), Fire Radio Dispatchers (Communications Officer II), and Police Radio Dispatchers (Communications Officer III). Communications employees have a “Career Path” wherein they can increase their earning potential by completing job related criteria established by the agency.
Operators answer and handle emergency and non-emergency calls and complaint lines.
Dispatchers use a radio console to dispatch routine and emergency calls to police and fire personnel.
Teletype operators assist police by making computer queries into the statewide and national databases on property items like stolen vehicles and missing/wanted persons.
Incident Dispatch Teams – Some dispatchers are trained in the ICS (Incident Command System) to respond to incidents, set up a command post, obtain and provide information to the incident commander as needed. Incidents that would require team assistance include DUI checkpoints, parades, and large-scale events that would need a mobile dispatch center.Critical Incident Stress Management – Communications officers work closely with police officers and firefighters on a daily basis. In an effort to keep all of City's departments productive, individuals who are part of the Stress Management Team are trained to help provide assistance to fellow employees that can relieve the stress that is part of the work environment.