About the Police DepartmentTo fulfill our Mission and Vision, the Melbourne Police Department offers a range of professional services through a dedicated, well trained, professional staff. We offer the services of a modern, progressive law enforcement department. The department is committed to excellence in service to the community. Each day we offer professional law enforcement service to our resident population and the daily influx of citizens who work or visit in the City of Melbourne.
The Melbourne Police Department responds to thousands of calls for service resulting in arrest and criminal reports. In a typical year, less than .25% of these incidents result in formal citizen complaints against members of the Department. The standards of the Melbourne Police Department are among the highest in the state, and our officers are among the best trained.
The high level of law enforcement service delivered to the community and its citizens, can only prosper through police/community relations and your participation in commendations, recommendations, questions, and complaints.
Complaint ProceduresIt is essential that the community have confidence in the administrative procedures that are designed to supervise and control exercise of police power. If the integrity and efficiency of the department is to be maintained, allegations of misconduct against members of the department and complaints of inadequate service must be thoroughly and expeditiously investigated.
The administration recognizes that department members are often subjected to intense pressures in the discharge of their duties. Officers are frequently required to remain neutral under circumstances that are likely to generate considerable tension, excitement, and emotion.
In such situations, words, actions, and events occasionally result in misunderstanding and confusion. It is to the advantage of each department member as well as the community, that there are sound internal procedures for the thorough and impartial investigation of allegations arising out of such circumstances.
The expeditious resolution of complaints in a fair and impartial manner will ensure that the present high level of integrity and efficiency enjoyed by the department is maintained. It shall be the policy of the Melbourne Police Department to investigate citizen complaints. The department will continue to investigate all valid complaints, in a timely manner, to their logical conclusion.
Informal vs. Formal ComplaintsThe Melbourne Police Department provides both informal and formal methods for investigation and resolution of complaints against its employees.
Informal: Upon initial contact with a complainant, the Watch Commander, or designee, may determine that the complaint does not involve improper conduct on behalf of the department or any employee. In this case, the Watch Commander, or designee, will resolve the situation to the satisfaction of the complainant, if possible. If the complaint cannot be resolved at the initial reception level, the Watch Commander, or designee, will begin the Formal Complaint Process.
Formal: After being advised of the complaint procedure, the complainant will be provided a complaint packet, along with an envelope addressed to the Chief of Police. The complainant may complete the complaint packet at a location other than the police facility. The complaint packet may be mailed or hand delivered to the police facility. The complainant shall be instructed to return the complaint packet sealed in the envelope. Should the complainant request to speak with a higher authority, appropriate arrangements shall be made.