Why Report Street Lighting Problems?

Our staff surveys the City for non-working street lights weekly. Due to the size of the City, it requires about three weeks to make the complete circuit and check all the street lights. 

Citizens calling in non-working lights speed the repair process tremendously. A work order is generated immediately when a non-working streetlight is reported directly to our office.

In the event that you do call a light in for repair, please share information such as whether the light is completely out or if it is coming on and then going off again. The term cycling is used to describe a light that is coming on and then going off repeatedly. It is a great help to the response team to know the general symptoms of the non-working light fixture so that we can prepare for the service call.

How long does it take to get a streetlight repaired ?

This varies from pole to pole for the following reasons. If the light repair is the responsibility of the City staff we make every effort to respond and repair the light within twelve to forty eight hours. 

There are conditions that can alter our response time. In the event the non-working light is on one of the causeways we may wait until two or more lights need service due to the extensive traffic safety work-zones that that we are required to setup by FDOT. But in general we try to repair all street lights within forty eight hours.

When street lights are serviced by FPL (Florida Power & Light) the repair time currently varies from 3 to 15 working days, depending on the workloads they may be experiencing at the time. 

Events that can cause delays in service include responses to storm damage. 

Unlike the City, FPL must prioritize their streetlight repair functions as they relate to their greater responsibility of providing electrical service to area homes and businesses.

Other Sites of Interest

Transportation Research Board

Work Area Protection