CHARACTERISTICS OF THE CLASS
Under the supervision of the Meter Services Supervisor and/or Operations Superintendent, performs a wide range of advanced clerical tasks which may require the application of some independent judgment and office knowledge. Work involves standard clerical duties including data input, filing, typing, office machine operation, maintenance of records, checking accuracy and completeness of reports, various forms, and documents. Assignments usually consist of statements of desired objectives. Work is reviewed by observation and for results obtained. Special operational skills will generally be acquired by on-the-job-training. Performs other work as required.
EXAMPLES OF DUTIES
A. ESSENTIAL FUNCTIONS
Receives and disburses trouble calls, work/repair request, water leak reports by telephone, e-mail, two-way radio, or by direct contact with the public; intakes work requests and requests service from various City agencies.
Types and may create correspondence, memoranda, reports, records, orders, schedules and other office documents for the Utility Operations Division.
Maintains departmental records and files, performs data input, reviews documents for sufficiency, obtains required signatures, maintains follow-up, and sorts items for distribution and handling.
Responds to questions and complaints regarding water quality, loss of water to customers, sewer back-ups, or past repairs.
Intake, distribute and respond to locating tickets via Sunshine State One Call of Florida Service via website.
B. MARGINAL FUNCTIONS
May perform other duties unique to the department, division or program that are technical in nature.
May be required to key new meter information into current financial accounting system using Connect software.
A. TRAINING AND EXPERIENCE
High School diploma or GED required, supplemented by courses in business office practices, and general office experience at the full performance level or any equivalent combination of acceptable education and experience. Word processing skills required. Must be able to communicate with the public clearly and concisely. Must possess a valid State of Florida driver’s license. Applicants who possess a valid out of state driver’s license must obtain the Florida driver’s license within 10 days of employment. MUNIS and Connect experience is preferred. Typing test from Brevard Workforce must be submitted with employment application to be considered.
B. KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Business communication.
Knowledge of Windows Microsoft Office and Word Processing.
Knowledge of office practices, methods and procedures.
Knowledge of business English, spelling and arithmetic.
Proven ability to maintain records and to prepare reports from such records.
Knowledge to understand and communicate the policies, procedures, and services of the department, division or program.
Ability to operate a variety of modern office equipment such as computer, printer, typewriter, calculator, telephone, and fax machine.
Skill in data entry typing with accuracy and speed.
C. PHYSICAL REQUIREMENTS
Ability to communicate clearly in English both orally and in writing.
Ability to see and read correspondence of all sizes.
Ability to hear and understand conversation at all levels and rate of speed.
Ability to print or to use cursive writing, recognize and write letters, symbols, and words that are easily understood.
Ability to operate office equipment which requires the use of fingers, hands, and wrists, such as a typewriter and computer keyboard and telephone.
Ability to learn and remember facts relating to departmental processes with little instruction.
Ability to sit for long periods of time not to exceed 2 hours consecutively.
Ability to lift and carry items not to exceed 15 lbs; also may require ability to bend, kneel or squat while doing so.
Ability to deal with mental stress related to dealing with hectic work schedule and angry customers.
Ability to work in undesirable conditions which may consist of dust and dirt, fumes and odors, and excessive noise.
Ability to enter and or leave workstation by traveling through workshop environment.
THIS JOB DESCRIPTION IS NOT INTENDED TO BE AND SHOULD NOT BE CONSTRUED AS AN ALL INCLUSIVE LIST OF ALL THE RESPONSIBILITIES, SKILLS OR WORKING CONDITIONS ASSOCIATED WITH THE POSITION. WHILE IT IS INTENDED TO ACCURATELY REFLECT THE POSITION ACTIVITIES AND REQUIREMENTS, MANAGEMENT RESERVES THE RIGHT TO MODIFY, ADD OR REMOVE DUTIES AND ASSIGN OTHER DUTIES AS NECESSARY. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT.