Community Service Officer - CCID Job Description

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CHARACTERISTICS OF THE CLASS

Under the supervision and direction of the Criminal Investigation Division’s supervisors, the Criminal Investigations Community Service Officer performs a wide-variety of nonhazardous police and law enforcement duties, including but not limited to tele-service and staffing of the Criminal Investigations building’s front lobby. This class is characterized by the use of independent judgment in investigating non-emergency situations.

 

EXAMPLES OF DUTIES

A. ESSENTIAL FUNCTIONS

The CSO will:

Monitors the front lobby at CCID; fields walk-in citizen complaints and reports; provides general information to persons entering the police facility seeking assistance and directs them to the appropriate department function to address their needs; provides assistance to the communications section and other divisions as needed.

Controls access from the lobby into the interior of the building; escort vendors, repair personnel, and various other people into the interior logging and issuing identification badges when appropriate.

Prepares investigative subpoenas for investigators, to include, but not limited to/for phone records, electronic media (text and pictures), social networking sites, email sites, FPL, or other electric/power providers.

Prepares a variety of daily and other reports related to crimes as directed. Maintains logs and completes forms as requested.

Answers phones, provides information, and take messages for division employees.

Performs computer data entry and retrieval as needed or requested.

Conducts inquiries for investigators utilizing Finder, DAVID, LODIS, FCIC/NCIC, and various other investigative resources when needed.

Retrieves items not collected during the initial police response, for example surveillance videos, statements, or affidavits.

Monitors jail telephone calls and report leads to investigators.

Orders and maintains supplies for detectives.

Assist the Information Technology section in coordinating phone and computer issues and changes for CCID.

Types reports following departmental guidelines.

Monitors printers and copiers to ensure they are properly functioning and coordinate maintenance when needed.

Promote successful criminal investigations by initiating contact with citizens creating a positive rapport through the explanation of applicable laws and soliciting cooperation from victims and witnesses.

Accept and receives mail, i.e. USPS, Fed Ex, UPS, and distributes mail to the appropriate recipients.

Accept court appearance subpoenas and maintain subpoena logs for investigative personnel.

Make copies of forms that are not printed outside the department by other vendors.

 

REQUIREMENTS

A. TRAINING AND EXPERIENCE

High School diploma or equivalent, supported by 2 years general office experience preferably in a law enforcement setting. Must possess and maintain a valid State of Florida driver's license. Applicants may possess a valid out of state driver's license and obtain the Florida license within 10 days of employment. Must meet Criminal Justice Information System and Melbourne Police Department background requirements and maintain compliance throughout employment.

 

B. KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of police principles and practices.

Knowledge of applicable laws and precedents.

Knowledge of City and State ordinances that apply to their position.

Knowledge of the procedures, duties and responsibilities of the unit of operation to which assigned.

Knowledge of English, spelling, and arithmetic.

Knowledge and ability to maintain officer safety.

Ability to investigate situations and to prepare written reports.

Ability to make oral presentations.

Ability to operate office equipment to include computer, printer, copier, and fax machine.

Ability to type with speed and accuracy.

Skill in dealing tactfully and effectively with citizens in a wide variety of stressful situations.

Ability to establish and maintain effective working relationships with other agencies, employees and the general public.

Ability to work various schedules including days, evenings, midnight, weekends, and holidays.

C. PHYSICAL AND MENTAL REQUIREMENTS

Ability to see, read, hear, write, and speak the English language.

Ability to analyze information and formulate decisions.

Ability to lift up to 20 lbs. to and from overhead level.

Ability to operate a motor vehicle.

Ability to use hands, wrists, and fingers as needed to operate a computer keyboard.

Ability to sit or stand for up to two (2) hours at one time.



THIS JOB DESCRIPTION IS NOT INTENDED TO BE AND SHOULD NOT BE CONSTRUED AS AN ALL INCLUSIVE LIST OF ALL THE RESPONSIBILITIES, SKILLS, OR WORKING CONDITIONS ASSOCIATED WITH THE POSITION. WHILE IT IS INTENDED TO ACCURATELY REFLECT THE POSITION’S ACTIVITIES AND REQUIREMENTS, MANAGEMENT RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AND ASSIGN OTHER DUTIES AS NECESSARY. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT.

Revision Date - 01/2013