Community Service Officer Job Description

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CHARACTERISTICS OF THE CLASS

Under supervision of the Community Services Sergeant, performs a wide variety of nonhazardous police and law enforcement duties, including tele-service, staffing of the department complaint desk. This class is characterized by the use of independent judgment in responding to non-emergency situations. Performs other work as required.

 

EXAMPLES OF DUTIES

A. ESSENTIAL FUNCTIONS

Responds to non-hazardous calls regarding not-in-progress minor crime reports. This response can involve taking reports over the telephone or responding to the scene. May provide emergency medical assistance in non-crime incidents pending arrival of a sworn police officer, controls traffic, and otherwise ensures attention is given to general public service.

Promotes crime prevention by initiating contact with businesses and residences, including explaining applicable laws, soliciting cooperation in crime reporting, and otherwise creating a good rapport with area citizens.

Assists police officers in any nonhazardous situation which does not involve a physical apprehension and may be utilized for nonhazardous area searches and perimeters.

Mans the police department complaint desk, fields walk-in citizen complaints and reports, controls citizen access from the lobby into the interior of the building, provides general information to persons entering the police facility and directs them to the appropriate department function to answer their needs, provides assistance to the communications section on a need basis.

Prepares a variety of daily and other reports related to crimes, accidents, and other duties. Maintains logs, completes forms, and prepares reports as requested.

Issues parking citations, and assists sworn officers in other parking enforcement and/or control matters.

Inspect vehicles which were issued equipment defects and sign off citations.

Counsels those seeking help and assists them to determine the most appropriate resources.

Performs inventory on all incident reports used by Patrol division.

Sorting of all department mail including inter-office, U.P.S., and regular mail.

Notifies officers of Court information from state attorney's office.

City Bank detail.

Delivers Council packages.

Makes copies of forms that are not printed outside department.

Transports vehicles to Equipment Maintenance.

Computer data entry and retrieval.

Answers phones, takes messages for staff, and gives information.

 

REQUIREMENTS

A. TRAINING AND EXPERIENCE

Education equivalent to completion of the 12th school grade. Must possess and maintain a valid State of Florida driver’s license. Applicants may possess a valid out of state driver's license and obtain the Florida license within 10 days of employment.

B. KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of police principles and practices.

Knowledge of applicable laws and precedents.

Knowledge of City and State ordinances that apply to their position.

Knowledge of the procedures, duties and responsibilities of the unit of operation to which assigned.

Knowledge of English, spelling, and arithmetic.

Knowledge and ability to maintain officer safety.

Ability to investigate situations and to prepare written reports.

Ability to make oral presentations.

Skill in dealing tactfully and effectively with citizens in a wide variety of stressful situations.

Ability to establish and maintain effective working relationships with other agencies, employees and the general public.

Ability to work various schedules including days, evenings, midnight, weekends, and holidays.

C. PHYSICAL AND MENTAL REQUIREMENTS

Ability to see, read, hear, write and speak the English language.

Ability to analyze information and formulate decisions.

Ability to lift up to 20 lbs. to and from overhead level.

Ability to operate a motor vehicle.

Ability to use hands, wrists, and fingers as used to operate a computer keyboard.

Ability to sit or stand for up to two (2) hours at one time.



THIS JOB DESCRIPTION IS NOT INTENDED TO BE AND SHOULD NOT BE CONSTRUED AS AN ALL INCLUSIVE LIST OF ALL THE RESPONSIBILITIES, SKILLS OR WORKING CONDITIONS ASSOCIATED WITH THE POSITION. WHILE IT IS INTENDED TO ACCURATELY REFLECT THE POSITION ACTIVITIES AND REQUIREMENTS, MANAGEMENT RESERVES THE RIGHT TO MODIFY, ADD OR REMOVE DUTIES AND ASSIGN OTHER DUTIES AS NECESSARY. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT.

Revision Date - 3/2016