CHARACTERISTICS OF THE CLASS
Under the general direction of the Special Operations Commander performs professional and informational work in developing and directing the department’s community relations, public awareness, volunteer and internship, and public safety and crime prevention programs in accordance with department policy and industry standards. The Community Relations Coordinator exercises independent judgment and works is accomplished with considerable independence. Work is reviewed through attainment of program objectives, observation, reports and other performance measurements. Work requires flexible hours including after-hours assignments. Performs other work as required.
EXAMPLES OF DUTIES
A. ESSENTIAL FUNCTIONS
Responsible for the operation of and coordination of assignments with the Community Relations Unit.
Responsible for the operation and coordination of the Citizen’s Police Academy.
Performs public relations duties and services and maintains effective communication between City departments and community partners.
Oversees the marketing of the Department for the classes, programs, events and manages Department branding. Coordinates the development of monthly and quarterly communications.
Creates, implements, and oversees communications programs and projects including website management, use of social media, media releases, and community outreach.
Research, preparation, solicitation, and conducts presentations for the Department. Must be able to work a flexible schedule and attend meetings/events at night or on weekends, when necessary.
Supervises and coordinates volunteers for community relations/crime prevention programs/events and projects.
Writes and reviews press releases, public service announcements and crime prevention articles, and promotes department programs and events.
Responsible for the coordination of Neighborhood Watch Programs in conjunction with the various citizens and Homeowners Association Groups.
Responsible for the coordination of community relations/crime prevention resource materials.
Responsible for conducting and/or coordinating residential and commercial security surveys.
Researches issues, prepares reports and presents them both orally and in writing. Prepares correspondences or memorandums as directed.
Performs other duties, tasks and special projects as directed.
B. MARGINAL FUNCTIONS
Represents the Police Department on various internal and external committees as directed.
Participates in community programs or community relations/crime prevention associations as directed.
A. TRAINING AND EXPERIENCE
Minimum qualifications: High school diploma and three years of progressive experience in public administration, public information, public relations, communications, marketing or law enforcement; fluency with social media in a public or private organization. Must pass a comprehensive background check. Must possess and maintain a valid Florida driver's license or possess a valid out of state driver's license and ability to obtain a Florida driver’s license within 10 days of employment.
B. KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of police principles and practices.
Knowledge of applicable laws and precedents.
Knowledge of City Ordinances and State Statutes.
Knowledge of Department Policies and Procedures.
Ability to establish and maintain effective working relationships with department management, associates, fellow department and city employees, and the general public.
Knowledge of the principles and practices of public relations work including verbal, written and visual presentations.
Knowledge and skills in the use of personal computer and various application programs and the internet.
Knowledge and ability in effective use of the internet and other alternative media, including fluency in both the use of social media and the means to gauge its effectiveness.
Ability to establish and maintain effective working relationships as necessitated by the work, and collaborate effectively across a broadly diverse organization and community.
Ability to apply principles of marketing and branding to public safety communication functions.
Ability to communicate clearly, concisely and accurately; orally and in writing.
Ability to work quickly and accurately to meet deadlines.
Ability to make decisions independently.
C. PHYSICAL AND MENTAL REQUIREMENTS
Ability to make oral and written presentations.
Ability to speak, read, hear, see, and write the English language, clearly and concisely.
Ability to hear and understand conversations in English in various tones of voice, as well as accents.
Ability to see, read and comprehend letters, numbers, characters, symbols, and words which are in English.
Ability to print or write letters, numbers, characters, symbols and words which are legible and understood by others.
Ability to handle the pressure/stress with extreme accuracy.
Ability to operate a motor vehicle.
Ability to use reasoning and comprehend technical materials.
Ability to learn complex tasks and remember how to complete tasks without assistance once trained.
Ability to walk, stand, and sit for periods longer than thirty (30) minutes.
Ability to stand or remain standing for periods in excess of thirty (30) minutes.
Ability to lift and carry video equipment to and from work locations.
Ability to go from a standing or sitting position to a bending, kneeling, or squatting position, or vice-versa, periodically.
Ability to walk, stand, reach, kneel, stoop and lift throughout the working day and participate in activities which requires physical dexterity.
This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.
Revision Date - 02/20/17