Communications Shift Supervisor Job Description

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CHARACTERISTICS OF THE CLASS

Under the general supervision of the Support Services Commander, performs supervisory and specialized clerical and public contact work in receiving and transmitting messages for the City's emergency services. Work includes the supervision of employees engaged in the operation of emergency services, telephones, and the receipt and transmission of messages, via the radio, computer, and other teletype systems. Work is performed with some independence within established procedures, policies, and guidelines. Work is reviewed through observation, conferences, and for results obtained. Performs other work as required.

 

EXAMPLES OF DUTIES

A. ESSENTIAL FUNCTIONS

Receives telephone communications and transfers them to appropriate units.

Dispatches radio traffic for emergency services response.

Receives and accurately registers complaints in Computer Aided Dispatch System or on cards in legible manner.

Aids and assists the public with general information.

Assists officers with information needs from the Communications Center.

Operate FCIC/NCIC computer and printer.

Operate Replay recorder.

Operate 911 phones and related equipment; operate TDD machine and phone system.

Operate radios and other related equipment.

Supervises and schedules shift activity, oversees training, inspects performance, provides technical direction, and assist in problem solving.

Works closely with the chain-of-command and the on-duty watch commander to assure the mission of the Department is met.

Operate personal computer, (P.D. case, 911 interface, director's general typing).

Maintain numerous data files.

Operates internal alarms within the building, i.e. fire alarm, generator alarm, etc.

Interpret maps and provide clear/accurate directions.

Evaluate subordinate personnel.

 

B. MARGINAL FUNCTIONS

Communicate with radio stations and newspaper personnel.

 

REQUIREMENTS

A. TRAINING AND EXPERIENCE

High school diploma, GED, or other certificate of competency, supplemented by several years of general office experience and experience in emergency services communication, or an equivalent combination of training and experience.

Completed two (2) years of MPD Police Dispatch experience.

By October 1, 2012 candidate must be certified through the Florida Department of Health as a Certified Public Safety Telecommunicator and maintain such certification. The employee must maintain current certification throughout employment.

Certified Training Officer or certified within one (1) year of appointment

 

B. KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of geography of the City's surrounding area.

Knowledge of modern practices, procedures, and equipment used in emergency communications.

Knowledge of the principles involved in the operation of radio, telephone, and related communications equipment.

Knowledge of modern management methods and practices.

Ability to operate a radio, telephone, or teletype equipment quickly and accurately under heavy load conditions.

Ability to think and act quickly, calmly, and accurately in emergency situations.

Ability to understand and follow oral and written instructions.

Ability to operate a variety of machines and equipment.

Ability to establish and maintain effective working relationships with others and to detect complete and accurate information from the general public when they may be in a distressed or confused state.

Ability to effectively supervise the activities of the Communications Center during as assigned shift.

Ability to work various schedules including days, evenings, midnight, weekends, and holidays.

Demonstrated the ability to carry out assignments with good judgment and minimal direct supervision.

Ability to teach, mentor, and guide employees.

 

C. PHYSICAL AND MENTAL REQUIREMENTS

Ability to hear and understand conversation spoken in a normal tone of voice and in a low or high pitch, whisper or loud voice and with an accent.

Ability to read and understand printing and cursive writing in the English language. Ability to read a computer screen.

Ability to write cursively or print in a legible and easily understood manner.

Ability to type with speed and accuracy.

Ability to learn and apply complex tasks and remember how to complete them without assistance.

Ability to sit for extended periods in excess of four (4) hours at a time.

Ability to carry items which may weigh between one (1) and fifteen (15) pounds for a distance of ten feet or less.

Ability to bend, squat or stoop to retrieve items from floor level.

Ability to lift items one (1) to fifteen (15) pounds to shoulder height.

Ability to work various schedules including days, evenings, midnight, weekends, and holidays.

Ability to report to work on short notice or work extended hours when necessary.

Ability to work with equipment that emanates microwaves and generates static electricity and radio waves and generate a constant low level noise.

Ability to talk on a radio and type on a computer keyboard at the same time.

Ability to speak in a clear, concise, and well modulated understandable voice, in the English language.

Ability to obtain and record accurate information by means of conversation.

 

THIS JOB DESCRIPTION IS NOT INTENDED TO BE AND SHOULD NOT BE CONSTRUED AS AN ALL INCLUSIVE LIST OF ALL THE RESPONSIBILITIES, SKILLS OR WORKING CONDITIONS ASSOCIATED WITH THE POSITION. WHILE IT IS INTENDED TO ACCURATELY REFLECT THE POSITION ACTIVITIES AND REQUIREMENTS, MANAGEMENT RESERVES THE RIGHT TO MODIFY, ADD OR REMOVE DUTIES AND ASSIGN OTHER DUTIES AS NECESSARY. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT.

Revision Date - 08/02/12