CHARACTERISTICS OF THE CLASS
Under the direction of the Golf Course Manager, performs sales, scheduling and cashier duties at the municipal golf courses. Work is performed with considerable independence within established policies, rules, regulations, and guidelines. Assists with supervising, directing, and controlling the duties of the pro shop staff, volunteers and golf course attendants. Position requires discretion and diplomatic skills in representing policies and working effectively with city personnel, officials and the public. Work is reviewed through observation, conferences and for results obtained. Performs other work as requested.
EXAMPLES OF DUTIES
A. ESSENTIAL FUNCTIONS
Collects green fees, cart fees, annual play fees and other revenues; deposits revenue daily; maintains records of fees and revenues received.
Answers questions and inquiries from the public; deals with complaints.
Assist in scheduling pro shop, cart and driving range personnel.
Assists in the operation of the automated tee time system.
Opens the pro shop for daily operations and/or closes the pro shop at the completion of the workday.
Assist in the sales of pro shop merchandise.
Assists with the planning and supervision of tournaments, classes and leagues. Aids and advises the various associations at the facilities.
A. TRAINING AND EDUCATION
High school diploma or GED; minimum of one (1) year1 golf/clubhouse related experience in a pro shop or retail setting with cash handling duties, experience in directing assigned tasks and dealing with the public/customer service. Must possess and maintain a valid State of Florida driver’s license. Applicants who possess a valid out of state driver’s license must obtain the Florida driver’s license within 10 days of employment.
B. KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the techniques, rules, and regulations of golf.
Knowledge of golf equipment as pertains to sales.
Ability to effectively merchandise pro shop inventory.
Knowledge of City policies, procedures, rules, and regulations relating to the municipal golf courses.
Effective oral and written communication.
Ability to supervise a wide range of subordinate personnel.
Ability to deal courteously and tactfully with the public.
Ability to learn accounting procedures and remember how to complete tasks without assistance once trained.
Ability to operate a cash register, computer and telephone and handle monies properly.
Ability to establish and maintain effective working relationships with others
C. PHYSICAL AND MENTAL REQUIREMENTS
Operate motor vehicles (i.e., pick-up, van, etc.); load or unload vehicles with objects weighing no more than 50 lbs. without assistance.
Hear and understand conversation in a normal tone of voice. Use of senses which include sight, smell, hearing, and touch as aids in the evaluation and troubleshooting of malfunctioning equipment.
See and read letters, numbers, words, characters or symbols which are both large and small, as well as identify colors.
Print and draw letters, numbers, words, characters and symbols -must be legible and understood by others. Use small hand tools - dexterity required.
Move back and forth and sideways while in a bending, kneeling, or squatting position.
Stay in a bending, kneeling, or squatting position for periods less than 10 minutes.
Go from a standing or sitting position to a bending, kneeling, or squatting position, or vice versa, periodically.
Learn complex tasks and remember how to complete tasks without assistance once trained.
Walk, stand, and sit for periods longer than 30 minutes. Walk continuously for more than 5 minutes at a time.
Lift, carry, push or pull items which weigh up to 50 lbs. without assistance over uneven terrain, up/down stairs or ladders.
Carry items for a distance which ranges from 10 ft. to no more than 300 yds.
Lift and/or carry items which are considered awkward to grasp or hold on to.
Lift items (weighing less than 40 pounds) above the head or down from over the head.
Hold items (weighing between 1 - 10 pounds) for a period less than 10 minutes.
Work at night in dimly lit conditions as necessary and during inclement weather.
Frequent exposure to chemicals, fertilizers, reclaimed wastewater, dust, and UV rays.
Frequent deadlines under pressure, continuous and close attention for accurate results, long working hours and responding to emergencies during nights, weekends and holidays. These are inherent job tasks.
Staffing and budget restrictions put a burden on many operational aspects of the golf course. Must remain flexible and give great attention to priorities.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.
Revision Date - 01/12/2017