Senior Systems Analyst Job Description

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Under the general direction of the Applications Manager, carries out all assigned duties. Investigates and resolves software and network matters of significance; researches, analyzes, isolates and resolves errors; assesses and recommends updates to networks, servers and storage to support applications, SQL Databases, and unstructured data as needed and in accordance with specified plans. Work is performed with considerable independence.  Work assigned is reviewed through observation, entry in to the RemedyForce Service Desk Application, conferences, periodic reports, and for results obtained. Performs other related work as required.




Analyzes new situations, generates requirements with sufficient detail to start a new design. Applies broad knowledge of software and network technologies to generate system level design solutions.

Act as project lead in the design and review of new systems, applications, and hardware; conduct capacity planning as needed.

Lead, coordinate and participate in key process improvements as they relate to the Application and Infrastructure

Collaborate with department leaders to assess and recommend near- and long-term system, application or business process needs.

Create and maintain documentation as it relates to system configuration, system dependencies, processes, and maintenance records.

Develop, implement and maintain policies, procedures, and associated training plans for system administration, usage, and disaster recovery.

Coordinate and collaborate with network and server administrators, business application, and database administration functions to ensure availability, reliability, and scalability of systems to meet business demands.

Recommend policies, procedures, and technologies to ensure enterprise security.

Conduct research on software products, services, protocols, and standards to remain abreast of developments in the software technology industry.

Performs moves, add, changes and deletes in Active Directory for Groups, Users, work stations, and applications.

Interact with vendors, outsourcers, and contractors to software products and services.

Provides support for application and infrastructure services issues; provide timely response to service desk customer escalations within the applicable SLA.

Designs, Deploys, Configures and Manages VMware-based systems for high-availability and efficiency.

Collaborate with service desk to resolve trouble tickets and end-user issues with user accounts and/or applications.

Provide on-call technical support for end users.

Performs moves, add, changes, deletes to exchange mailboxes, groups, shared, distribution lists, etc.

Monitor and maintain exchange rules and mail flows.

Participate in managing all Active Directory and Exchange security solutions.

Provide technical leadership for implementing new software solutions, as well as the technical resources required to manage them.

Work with consultants to provide the necessary services and troubleshooting support.

Monitor and identify capacity and performance issues for Exchange services and all applications.

Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.

The Sr. Systems Analyst will perform and oversee responsibilities by following ITIL practices listed below:

Incident Management

Request Fulfillment

Problem Management

Change Management

Capacity Management

Availability Management

Executing the above practices include: (1) becoming proficient (2) complying with the established procedures; (3) achieving performance targets; (4) identifying, recommending, and implementing approved improvements; (5) improving process cycles times, throughput, and reducing costs.

Confers with users and others in the development of new systems, analyzing and reviewing of systems, and the implementation of applications.

Documents configurations; develops and tests procedures necessary to convert to required systems.

Works closely with Service Desk and network personnel to learn details of manual procedures and software applications to determine best method to utilize technology to replace or improve business process.

Assists junior staff in problem solving and daily tasks.

Use network and personal computer applications to provide reports, tables, spreadsheets, integrated system solutions, and other solutions in response to user requests.

Acts as liaison between vendors and city staff members.




Graduation from an accredited four year college or university with a degree in Computer Science, Math, Business Administration, or a related field, supplemented by six years’ experience in systems administration, or a  combination of education and direct work experience totaling ten years.

State of Florida Driver’s License required or possession of an out of state license and the ability to obtain a Florida Driver’s License within 10 days of employment.

Experience working with active directory required. Ability to accomplish the essential functions of the job description required.


Complex problem solving skills.

Knowledge of operating characteristics, capabilities, and limitations of electronic computer equipment.

Knowledge of software system analysis procedures and techniques.

Knowledge of research techniques, methods, and procedures.

Knowledge of the Internet.

Ability to present oral and written reports clearly and concisely.

Ability to conduct tests, analyze test results, detect configuration errors, and take proper corrective steps.

Ability to document configurations, special instructions, changes, and write detailed user instructions.

Ability to establish and maintain effective working relationships with management, employees, City officials, and the public.

Ability to communicate with and maintain necessary records required by the Service Desk to ensure end-user satisfaction.

Skill in the application of computer principles to administrative needs.


Ability to read and comprehend technical manuals.

Ability to work in heat, cold, around noise, and other undesirable environmental conditions.

Ability to hear and comprehend conversation spoken in various tones of voice at various speeds.

Ability to see, write quickly, speak and comprehend conversation and symbols in English.

Ability to read fine print on computer paper, computer equipment, and see lights on equipment.

Ability to use hands, wrists, and fingers to write and type.

Ability to lift weights not to exceed fifty (50) lbs., and carry for distances not to exceed twenty (20) yards items that may seem awkward.

Ability to bend, stoop, kneel, and squat.

Ability to work regularly scheduled and unscheduled overtime hours.

Ability to work in confined spaces.

Ability to deal tactfully with deadlines, interruptions, and users.


This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.  This job description does not constitute a written or implied contract of employment.

Updated - 8/3/17