CHARACTERISTICS OF THE CLASS
Under the supervision of the Network Manager, performs professional technical work in meeting the network and personal computer needs of all City Departments.
Work involves analysis of personnel computer problems, including related peripherals, and development of problem solutions. Install, configure, and maintain personal computers and personal computer applications to meet all the needs of a specific department.
Responsible for continuing support and security of the City’s personal computers in the most efficient manner possible while maintaining a high degree of confidentiality and professionalism.
EXAMPLES OF DUTIES
A. ESSENTIAL FUNCTIONS
Install and configure personal computers, printers, tape drives, and other related peripherals under the general direction of the Network Manager.
Create ISO 9000 documentation including: Computer Network Services policies, procedures, and controlled references.
Wire computer network services cable plants.
Deploy and maintain end user telephone equipment.
Assists/performs backup of network servers.
Operate all hardware components associated with networks, personal computers, etc.
Provide basic maintenance of hardware for printers, personal computers, servers, tape drives, etc.
Assist Network Manager in the creation and maintenance of end user accounts on Novell and Windows 2003 servers.
A. TRAINING AND EXPERIENCE
Associate’s Degree from an accredited college, university, or vocational school in Computer Science, Math, Business Administration, or a related field, supplemented by three years of full time experience in personal computer maintenance, or a combination of relevant industry certifications, and five years of full time experience in personal computer maintenance as determined by the Department Director.
Three years of hardware and software experience with personal computers and network servers, telephone systems, Windows 2000/2003/XP, Novell, and Microsoft applications. Preferred - industry certifications from Microsoft, Novell, or Cisco. Preferred - C.N.A, MCP, MCSE and related industry certifications.
B. KNOWLEDGE, SKILLS, AND ABILITIES
Working knowledge of the operating characteristics, capabilities, and limitations of electronic computer equipment.
Working knowledge of Information Technology operations including: project management, helpdesk methods, best practices, and procedures.
Ability to setup personal computers and related peripherals; configure and install personal computer applications.
Creation and indexing of ISO 9000 Document structures in a Computer and Network Services environment.
Ability to document configurations, special instructions, changes, and write detailed user instructions.
Ability to perform basic end-user maintenance utilizing appropriate server tools.
C. PHYSICAL AND MENTAL REQUIREMENTS
Ability to read and comprehend technical manuals.
Ability to work in heat, cold, around noise, and other undesirable environmental conditions.
Ability to hear and comprehend conversation spoken at various tones of voice and at various speeds.
Ability to see, write quickly, speak and comprehend conversation and symbols in English.
Ability to read fine print on computer paper, computer equipment, and see lights on equipment.
Ability to use hands, wrists, and fingers to write and type.
Ability to walk, stand and sit for periods of time not to exceed four hours consecutively.
Ability to lift weights not to exceed fifty (50) lbs., and carry for distances not to exceed twenty (20) yards items that may seem awkward.
Ability to bend, stoop, kneel, and squat.
Ability to work regularly scheduled hours and unscheduled overtime hours.
Ability to work in confined spaces.
This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.
Revision Date - 09/2005