CHARACTERISTICS OF THE CLASS
Under the guidance and direction of the Network Manager, performs intermediate level technical work, in the support of, the data and communication networks to include but not be limited to, cabling, switches, routers, analog/digital/VOIP phone systems and sub-systems. The incumbent may also be called upon to install, configure, and troubleshoot personal computers, servers, printers and any other IT supported equipment and peripherals, as needed to meet the needs and requirements of our end users, on a 24/7/365 basis. Work is performed with considerable independence. Work assigned is reviewed through observation, conferences, periodic reports, and results obtained.
EXAMPLES OF DUTIES
A. ESSENTIAL FUNCTIONS
Will provide hands-on analysis and troubleshooting of all phone and network equipment stemming from customer complaints, service issues and malfunctions
Will provides training and technical expertise on usage of phone equipment and the voice mail system
Will assist in the programming of add/remove/changes for phone extensions and voice mailboxes
Responsible for installs, moves, and modifies telecommunications and related equipment according to job specifications, standards, and procedures
Responsible for continuing support and security of the City’s data/voice/video environments in the most efficient manner possible while maintaining a high degree of confidentiality and professionalism.
Perform installation, maintenance, troubleshooting, repair and modify, video, voice and data network equipment, servers, and computers
Develop, update and maintain written procedures for the installation, use, maintenance, and troubleshooting of the network and associated hardware and systems.
Research, test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems and make recommendations to the Network Manager
Attend conferences or training and study technical journals to keep up with changes in technology
Other job duties and responsibilities designated or assigned by management
A. TRAINING AND EXPERIENCE
Associate’s Degree from an accredited college, university, or vocational school in Computer Science, Networking, Electronics, or a related field, supplemented by two years of full time experience in data communications, networking and/or personal computer maintenance; or a combination of relevant industry certifications, and four years of full time experience in data communications, networking and/or personal computer maintenance as determined by the Department Director.
Must have experience in two or more of the following: Alcatel network and/or phone equipment; Cisco switch/router/PIX; Microsoft XP/Win 7/Server 2003-2010; Novell Netware 6.5 and/or OES2; Linux; SonicWall firewalls and VPN appliance; CAT 5/6 cabling and termination; Fiber Optic installation and termination; LAN testing, monitoring and certification; PC repair and troubleshooting; and phone termination and troubleshooting.
Industry standard certifications are preferred, such as: MCTS, MCITP, MCDST, MCSA, MCSE, CCENT, CCNA, CCNP, CCIE, CNA, CNE, CLA, CLDA, VCA, VCP, ACSR, AQPS, ACPS, ACFE, ACSE, A+, Net+, Linux+, Security+
Must be able to pass (and maintain) a criminal background check
B. KNOWLEDGE, SKILLS, AND ABILITIES
Working knowledge of the operating characteristics, capabilities, and limitations of electronic computer equipment.
Working knowledge of Information Technology operations including: project management, helpdesk methods, best practices, and procedures.
Must have a working knowledge of IP networking and sub netting
Ability to set up personal computers and related peripherals; configure and install personal computer applications.
Ability to document configurations, special instructions, changes, and write detailed user instructions.
Must be able to differentiate between different size and colors of wiring, and be able to work with small components and wiring to make cable connections
Ability to perform basic end-user maintenance utilizing appropriate server tools.
Must be able to read, write and speak the English language to communicate with employees, customers and suppliers, in person, on the phone or by written communications, in a clear, straightforward and professional manner.
C. PHYSICAL AND MENTAL REQUIREMENTS
Ability to read and comprehend technical manuals to ascertain the proper setup, configuration, maintenance, troubleshooting and operation of equipment
Ability to work extended hours, overtime, nights or weekends, as required to meet operational needs with little or no advanced notice
Ability to work in heat, cold, around noise, and other undesirable environmental conditions to include but not limited to: exposure to dust, dirt, insects, and smells
Ability to hear and comprehend conversation spoken at various tones of voice and at various speeds
Ability to see, write quickly, speak and comprehend conversation and symbols in English
Ability to read the fine print on paper, computers and equipment
Ability to see and differentiate between different colors
Ability to use hands, wrist and fingers to write, type and operate tools and equipment
Ability to walk, stand and sit for periods of time not to exceed four hours consecutively.
Ability to lift packages or equipment not to exceed seventy-five (75) pounds, and the ability to carry packages or equipment, not to exceed fifty (50) pounds a distance, not to exceed twenty (20) yards (items may be bulky or seem awkward)
Ability to bend, stoop, kneel, and squat.
Ability to work in confined or tight spaces, by bending, reaching, and twisting
Ability to walk over all types of terrain, in all kinds of weather, while carrying tools and equipment
Ability to work and travel in inclement weather
Ability to work extended hours, overtime, nights or weekends, as required, to meet operational needs, with little or no advanced notice.
Must be willing to be available for call-out and stand-by availability on a rotational basis
Must have a strong team mentality and be able to work well with others
Must be able to deal professionally with deadlines, interruptions, and end users
This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.
Revision Date - 06/2011