Network Manager Job Description

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CHARACTERISTICS OF THE CLASS

Under the general supervision of the Manager or Information Technology (IT), responsible for network administration on all City networked computers, hardware maintenance and seeing installation policies, standards, and documentation requirements are adhered to, and other duties as assigned. Additionally, manages a staff of networking personnel.

In the performance of activities associated with network administration, has the final responsibility for providing the installation with the appropriate operating systems software and coordinating hardware vendor relationships as they pertain to operating systems, languages, and other general-purpose software. Responsible for investigating new or improved operating systems software announced by hardware manufacturers as well as independent software firms. Provides in-house training programs for systems development and operations personnel and advising the installation on other matters pertaining to education. Works closely with other Information Technology Division staff on problems involving hardware and software. Responsible for the continuing operations of the City's computers, operating system hardware and software maintenance and security of the City's computers in the most efficient manner possible while maintaining a high degree of confidentiality. Assists IT manager in project planning and implementation.

EXAMPLES OF DUTIES

A.    ESSENTIAL FUNCTIONS

Evaluation, modification, development, and implementation of software systems (operating systems, languages, utility programs, generalized input-output control systems, information retrieval access methods, etc.)

Hardware studies, standards, development activities, technical and management education programs, and application system design quality appraisals.

Assists Operations staff in developing and implementing software to improve utilization effectiveness.

Advises Applications Development staff on best approaches to systems design relative to software capabilities and hardware features.

Trouble shoots problems in hardware operating system software.

Reports to IT Manager on project progress, problems, and the need for changes; ensures that all work meets standards.

Makes presentations regarding project progress and implementation to Information
Technology Division and upper City management.

Establishes educational procedures for Operations staff.

Aids departments and divisions in selection of computer hardware equipment and user education and training.

Supervises and coordinates the activities of subordinates.

Identifies diagnoses and resolves network problems.

Responsible for specific duties assigned by management.
    

REQUIREMENTS

A.    TRAINING AND EXPERIENCE

Graduation from an accredited four-year college or university with a degree in Computer Science, Mathematics, Business Administration or a related field and four years network administration experience or a combination of eight years of education, network administration/configuration and other pertinent information services experience. Must have experience with Novell Netware 6.5. CNE is preferred. Must have experience with Windows 2000, XP, Server 2003, Cisco switches and routers. Novell GroupWise and NDS are desired.

B.    KNOWLEDGE, SKILLS, AND ABILITIES

Ability to evaluate new technology advances, and develops more efficient methods in information services.

Ability to maintain budgetary control of operating systems.

Ability to present projects clearly and concisely orally and in writing to Information Technology users.

Knowledge of network management/configuration techniques.

Ability to maintain a highly competent, technical staff.

Knowledge of the operating characteristics, capabilities, and limitations of electronic computer equipment.

Knowledge of research techniques, methods and procedures.

Experienced trouble shooting skills and problem resolution at the PC, server and networking levels.

Ability to conduct tests, analyzes test results, detect network/systems operations errors and make corrections.
Ability to establish and maintain effective working relationships with Information Technology employees and users.

Ability to review software systems to check effectiveness.

C.    PHYSICAL AND MENTAL REQUIREMENTS

Ability to read and comprehend technical manuals.

Ability to work in heat, cold, around noise and other undesirable environmental conditions.

Ability to hear and comprehend conversation spoken at various tones of voice and various speeds.

Ability to see, write quickly, speak and comprehend conversation and symbols in English.

Ability to read fine print on computer paper and computer terminal and see lights on equipment.

Ability to use hands, wrists, and fingers to write and type.

Ability to walk, stand and sit for periods of time not to exceed four hours consecutively.

Ability to lift weights not to exceed fifty (50) lbs. and walk for distances not to exceed 20 yards carrying items that may seem awkward.

Ability to bend, stoop, kneel and squat.

Ability to work regularly scheduled and unscheduled overtime work hours.

Ability to work in confined spaces.

Ability to deal tactfully with deadlines and interruptions.


This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.

 

Revision Date - 12/28/09