CHARACTERISTICS OF THE CLASS
Under the direction of the Network Manager, performs advanced level professional technical work in network and personal computer troubleshooting. Incumbent participates in the analysis of network problems; the development of solutions, network design, web design, as well as other tasks required implementing and maintaining LANs, personal computers and attached peripherals. Work is performed with considerable independence. Work assigned is reviewed through observation, entry in to the Helpdesk Application, conferences, periodic reports, and for results obtained. Performs other related work as required.
EXAMPLES OF DUTIES
A. ESSENTIAL FUNCTIONS
Confers with users and others in the development of new network systems, analyzing and reviewing of systems, and the implementation of network applications.
Documents network configurations; develops and tests procedures necessary to convert to required systems; tests network components.
Examines and evaluates hardware and networks to improve their effectiveness; analyzes procedures and software applications and implements user change requests.
Works closely with helpdesk and application personnel to learn details of manual procedures and software applications to determine best method to utilize technology to replace or improve business process.
Assists junior staff in problem solving and daily tasks.
Provides automation expertise for Office automation products and services (ZenWorks, Windows, Word, etc).
Guides, directs, and evaluates work of PC Technicians.
Acts as Acting Network Manager in his absence.
Completes day-to-day administrative tasks on Windows, Novell, and other server platforms.
Use network and personal computer applications to provide reports, tables, spreadsheets, integrated system solutions, and other solutions in response to user requests.
B. MARGINAL FUNCTIONS
Operate all hardware components associated with, networks, personal computers, etc.
Acts as liaison between vendors and city staff members.
Schedules preventative maintenance and service calls for computer hardware, UPS, phone systems, etc.
A. TRAINING AND EXPERIENCE
Associate’s Degree from a college, university, or vocational school in Computer Science, Math, Business Administration, or a related field, supplemented by three years experience in network and server administration, or a combination of five years of education, network and server administration/configuration or other relevant information technology experience as determined by the Department Director. Must have experience with Novell Netware 6.5, OES2, Windows XP, Server 2003, switches and routers. Microsoft and Novell certifications preferred. Novell GroupWise and NDS is desired.
B. KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of operating characteristics, capabilities, and limitations of electronic computer equipment.
Knowledge of network analysis and design procedures and techniques.
Knowledge of research techniques, methods, and procedures.
Broad array of knowledge of PC/Server/Networking hardware and ability to research best hardware solutions as may be required.
Knowledge of the Internet.
Knowledge of Novell Netware.
Ability to present oral and written reports clearly and concisely.
Ability to conduct tests, analyze test results, detect configuration errors, and take proper corrective steps.
Ability to document configurations, special instructions, changes, and write detailed user instructions.
Ability to establish and maintain effective working relationships with management, employees, City officials, and the public.
Ability to communicate with and maintain necessary records required by the helpdesk to ensure end-user satisfaction.
Skill in the application of computer principles to administrative needs.
C. PHYSICAL AND MENTAL REQUIREMENTS
Ability to read and comprehend technical manuals.
Ability to work in heat, cold, around noise, and other undesirable environmental conditions.
Ability to hear and comprehend conversation spoken in various tones of voice at various speeds.
Ability to see, write quickly, speak and comprehend conversation and symbols in English.
Ability to read fine print on computer paper, computer equipment, and see lights on equipment.
Ability to use hands, wrists, and fingers to write and type.
Ability to lift weights not to exceed fifty (50) lbs., and carry for distances not to exceed twenty (20) yards items that may seem awkward.
Ability to bend, stoop, kneel, and squat.
Ability to work regularly scheduled and unscheduled overtime hours.
Ability to work in confined spaces.
Ability to deal tactfully with deadlines, interruptions, and users.
This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.
Revision Date - 4/20/06