Manager of Information Technology Job Description

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Under the administrative direction of the Director of Management Services, is responsible for the technological direction of the City of Melbourne. Proposes budgets for technology programs, projects, purchases and/or upgrades to equipment, supervises all IT-related staff, and presides over IT-related projects.

Work is performed with considerable independence within general policy guidelines. Work is re¬viewed through observation, conferences, reports, and results achieved. Performs other work as required.



Provide technological leadership within the City. Prepare and maintain a Master IT Plan for the City to document it’s “as is” status; create and maintain an IT Strategic Plan to chart the IT future of the City; and implement a city-wide IT

Governance policy, along with Service Level Agreements and a citywide Acceptable Use Policy, by which to allocate and manage limited resources.

Supervise information system and communications network.

Develop and implement a highly responsive customer service platform to serve the entire organization in every aspect.

Design, establish, and maintain a network infrastructure for local and wide area connectivity, remote access and delivery of Internet connectivity.

Consult with administration, department managers, and manufacturing representatives to exchange information, learn about and present new approaches, and discuss equipment/system changes.

Participate in vendor contract negotiations for all new computer equipment and software purchased for the corporation.

Create a cost-benefit analysis as well as supporting a detailed definition of data requirements and departmental workflows.

Oversee Internet and computer operations.

Manage the day-to-day operations of the information technology department including the directing of staff in support of administrative computing, networking, user services, telecommunications and other information technology functions.

Assess and anticipate technology projects and recommend appropriate action and resources.

Establish and direct the strategic and tactical goals, policies, and procedures for the information technology department.

Act to maintain the “vision” created by the city’s Strategic IT plan and assure that all technology acquisitions proposed or considered by the various divisions of the city fall within the guidelines of that plan.

Interact with each division as an integral part of all looking forward plans to provide both a current and future technology viewpoint, but also to make certain that these plans include the necessary funding requests for training and support.

Propose hardware/software solutions to accomplish the city's business objectives.
Identify user needs and resolve problems.



Completion of a bachelor’s degree program at an accredited college or university with major course work in Business Administration, Information Technology, or a related field. At least five years’ progressive experience in management of IT departments, or any equivalent combination of acceptable education and experience as determined by the Director of Management Services. Must possess and maintain a valid Florida driver’s license. Applicants may possess a valid out-of-state driver’s license and obtain the Florida driver’s license within 10 days of employment.


Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, switches and computer hardware and software, including applications and programming.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, evaluation and career development.

Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Written Comprehension and Expression — The ability to read and understand information and ideas presented, and to deliver same in writing so that others understand.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.


Ability to hear, speak, and understand conversation in English.

Ability to see, read, and comprehend letters, numbers, words, characters, or symbols which are both large and small.

Ability to print and draw letters, numbers, words, characters, and symbols which are legible and understood by others.

Ability to stand and sit for periods longer than 30 minutes but not to exceed four hours consecutively.

Ability to climb stairs occasionally.

Ability to lift boxes not exceeding 10 lbs. occasionally.

Ability to use hands, wrists, and fingers necessary in the process of writing and operating office machines.

Ability to operate a motor vehicle.

Ability to deal with stress related to critical deadlines and occupational problems which demand immediate attention.

Ability to maintain high level of concentration despite constant interruptions.

Ability to be flexible and change job priorities at a moment’s notice.

This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.


Revision Date - 6/6/14