CHARACTERISTICS OF THE CLASS
Under the general direction of the Manager of Information Technology, carries out all assigned duties. Responsible for the overall planning, management and completion of IT projects on a wide variety of business units and programs.
Works with customers to develop project charters, scope of work documents, and project plans. Uses project management skills to manage project roles, identify resource requirements, meet training needs, define project deliverables, provide customer satisfaction and reporting structures and insure quality of projects. Works with the customers and engineering staff to identify the technical approach to be used on a given project and manages the system development process. Documents opportunities to integrate systems and resources to fulfill project requirements. Ensures effective communications and relationships between customers and project team members are maintained. Duties may require 24 hour, seven days per week on-call responsibility for project support. Work performance is reviewed through observation, conferences, periodic reports, and for results obtained. Performs other related work as required.
EXAMPLES OF DUTIES
A. ESSENTIAL FUNCTIONS
Works with appropriate customers to identify and coordinate new IT system developments and/or enhancements.
Works with appropriate customers to develop project charters, scope of work documents, and project plans that include an analysis of benefit, cost, work schedule and any related risks.
Assigns, schedules, trains, reviews, and monitors project work to ensure that progress is within expected guidelines and is completed on time and within budget. Mentors and provides expertise to other project team members.
Works with appropriate customers to identify the roles of project team members, project reporting structures and frequency of interaction and any training requirements that may be needed for a team member to complete an IT project.
Defines the responsibilities of parties involved in the project including customers, management, IT management, project team, vendors and others affected by the project.
Identifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects. Facilitates amicable solutions with the appropriate customer(s).
Maintains effective communication and working relationships with customers and project team members.
Through collaboration, identifies the technical approach to be used on a given IT project and manages the system development process including the development of a strategic plan, systems analysis, technical design, coding, testing and acceptance of an IT system and/or application.
Develops IT system review schedules, audits and acceptance tests for each phase of a project.
Identifies IT system design alternatives, researches existing IT systems in the marketplace and recommends viable IT solutions.
Develops Requests for Proposals (RFP), evaluates responses, and leads IT system selection teams. Identifies and documents opportunities to integrate IT systems and resources to fulfill project requirements.
Prepares and presents oral and/or written technical reports and project presentations. Organizes and conducts project team meetings.
A. TRAINING AND EXPERIENCE
Possess a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Geographic Information Systems, Information Systems, Business Administration, Public Administration, Planning, Geography, Natural Science, Engineering or closely related field. Four (4) years of full-time experience managing the implementation and support of information technology projects. Formal training in project management and tools like Microsoft Project. Formal Project Management Certification (PMP), or ability to obtain within first year of employment. State of Florida Driver’s License required or possession of an out of state license and the ability to obtain a Florida Driver’s License within 10 days of employment.
B. KNOWLEDGE, SKILLS, AND ABILITIES
Considerable ability to interpret technical procedures to customers, public officials and other lay personnel.
Considerable ability to establish and maintain effective working relationships with other Information Technology department employees and customer representatives.
Considerable ability to give clear and consistent instructions to team members.
Considerable knowledge of and ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.
Reasonable knowledge of current hardware and software technologies and uses.
Considerable writing proficiency and visual design skills.
Considerable oral presentation skills.
Considerable ability to develop, lead, motivate and supervise working teams.
Considerable problem solving and decision-making skills.
Formal training in project management and tools like Microsoft Project.
Formal Project Management Certification (PMP) desired.
ITIL Foundations v3 Certification desired.
C. PHYSICAL AND MENTAL REQUIREMENTS
Ability to read and comprehend technical manuals.
Ability to gather, compile, and analyze data.
Ability to plan and organize work to meet deadlines.
Ability to work quickly and accurately to meet multiple and/or short deadlines.
Ability to be flexible and change priorities at a moment’s notice.
Ability to deal tactfully with deadlines and interruptions.
Ability to control behavior when encountering stressful situations or short deadlines.
Ability to maintain high level of concentration despite constant interruptions.
Ability to make public presentations.
Ability to work independently and with little supervision.
Ability to work regularly scheduled and unscheduled overtime work hours
Ability to hear and comprehend conversation spoken in English at various tones of voice and various speeds.
Ability to see, write quickly, speak and comprehend conversation and symbols in English.
Ability to read fine print on computer paper and computer terminal and see lights on equipment.
Ability to use hands, wrists, and fingers to write and type.
Ability to walk, stand and sit for periods of time not to exceed two hours consecutively.
Ability to work in heat, cold, confined spaces, around noise and other undesirable environmental conditions.
Ability to lift and carry items not to exceed fifteen (15) lbs. and for distances not to exceed 20 yards items.
Ability to walk, stand, stoop, kneel, bend, grasp, and climb stairs throughout the working day.
This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.
Revision Date - 10/7/14