Fleet Services Advisor Job Description

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CHARACTERISTICS OF THE CLASS

Under the general supervision of the Fleet Services Supervisor performs skilled work of above average difficulty and responsibility related to the maintenance and repair of automotive and related mechanical equipment. Service Advisor shall possess general knowledge in the performance of mechanical tasks involving general repair, maintenance and servicing of automotive and related equipment and be capable of exercising good judgment and individual initiative in handling routine work and special assignments. This position is classified as an “assigned” position for Federal Emergency Management (FEMA) and incumbent is required to be available to respond to any and all emergency conditions. Performs related work as required

EXAMPLES OF DUTIES

A.    ESSENTIAL FUNCTIONS

Greets customers, discusses mechanical complaints, inspects vehicles and equipment for mechanical defects, maintains contact with and updates customers on unit availability.

Assigns work to Fleet Technicians and Technician Assistant as instructed by Fleet Service Manager.

Maintains records and reports, and work request orders as required for the efficient performance of assigned repair work.

Generates and completes work orders, purchase orders and preventive maintenance service schedules.

Coordinates scheduling of vehicles and equipment for preventive maintenance.

Coordinates and schedules usage of the Fleet motor pool vehicles and equipment

Dispatches mechanics for field repairs and service calls as needed.

Establishes telephone and electronic contacts to coordinate sublet repairs and services.

Maintains and coordinates the Fleet “Spare Key” program
Coordinates all aspects of the Fleet Management vehicle accident program (vehicle accident reports, Fleet logs, damage appraisals, and coordinating with Risk Management and vehicle repair facilities).

Assists Fleet Services Supervisor in the planning and coordination of programs including but not limited to: annual fire apparatus certifications, new police vehicle preparation, and annual mower refurbishment program.

Processes daily mechanic repair time logs and generate Fleet Information System reports as needed.

REQUIREMENTS

A. TRAINING AND EXPERIENCE

High school diploma or GED supplemented by a minimum of five (5) years of mechanical repair work experience as a mechanic and/or service writer/consultant/advisor or supervisor in a dealership or other automotive or truck and equipment facility or fleet operation.

Must possess or obtain within 180 days, the Automotive Service Excellence (ASE) Automobile Service Consultant (C1) Certification.

Must possess a valid State of Florida CDL-Class "A" Drivers License or obtain within 180 days as a condition of employment.

B. KNOWLEDGE, SKILLS, AND ABILITIES

Ability to establish and maintain effective working relationships with vendors, co-workers and other City personnel.

Ability to operate modern office equipment such as a computer, calculator, copy machine, digital camera, and fax machine.

Ability to operate software programs such as Microsoft Office products, Fleet Management Information systems and Advanced Accounting software

Ability and willingness to develop and/or learn new processes, procedures, and software systems as required

Knowledge of occupational hazards and safety precautions of the trade.

Knowledge of general mechanical repair skills.

Ability to maintain accurate and complete work order records and to concisely record time, parts and other pertinent information.

Knowledge of business and accounting principles.

Knowledge of procurement and purchasing procedures.

Ability to understand and carry out oral and written instructions.

Ability to understand and use mathematical formulas.

Must have legible handwriting skills.

Ability to work regularly scheduled hours and overtime as needed and dictated by workload or for emergency response.

Ability to work regularly scheduled hours and overtime as needed and dictated by workload or for emergency response.

C.    PHYSICAL AND MENTAL REQUIREMENTS

Hear and understand conversations in a normal tone of voice in person and over the telephone.

See and read printed material; understand detailed parts list and manuals.

Communicate with people of different skill levels both on the telephone and in person; describe in great detail various items needed for repair.

Stay in a standing position for extended periods of time while inspecting vehicles and equipment for repairs and maintenance needs. Walk around service area and shop floor as needed.

Go from a standing position to a bending, squatting or kneeling position while inspecting units for repair and maintenance needs.

See and read letters, numbers, words, characters or symbols which are both large and small, as well as identify colors.

Print and draw letters, numbers, words, characters and symbols, must be legible and understood by others.

Operate motor vehicles and equipment (i.e.: autos, pickup truck, vans, etc).




This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.

 

Revision Date - 5/26/17