Switchboard Operator Job Description

Print
Press Enter to show all options, press Tab go to next option

CHARACTERISTICS OF THE CLASS

Under the immediate supervision of the Chief Accounts Clerk, performs routine greeting and directing of visitors and switchboard duties, including general clerical duties. Incumbent performs a variety of tasks requiring application of judgment based on knowledge gained through experience. Work is reviewed for the service rendered to employees and the general public. Performs other work as required.

 

EXAMPLES OF DUTIES

A.  ESSENTIAL FUNCTIONS

Greets visitors, assesses needs, and directs callers to the proper resource person or agency.

Answers telephone calls and makes necessary connections on central switchboard.

Routes calls, places long distance calls, and keeps records of long distance calls.

Maintains service record of telephone equipment and repairs.

Performs clerical work such as recording incoming certified and registered mail, receives and sorts incoming delivered mail and courier mail, filing of work orders, and maintaining of service records on telephone equipment.

 

B.  MARGINAL FUNCTIONS

Maintains up-to-date directories of extensions and seven digit numbers for City offices.

Reports needed telephone repairs for Southern Bell or Executone service to Purchasing division.

 

REQUIREMENTS

A.  TRAINING AND EDUCATION

Education equivalent to completion of the twelfth school grade and one year experience in working with the public, or any equivalent combination of acceptable education and experience.

 

B.  KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of City operations, departments, and agencies.

Knowledge of the operation of a private branch exchange and other telephone equipment.

Ability to greet the public on the telephone and in person in a pleasant and courteous manner.

Ability to learn and remember the names, locations, and functions of offices and personnel served.

Skill in the operation of a telephone switchboard.

 

C.  PHYSICAL AND MENTAL REQUIREMENTS

Ability to hear well; incumbent is often surrounded by excessive noise during the working day.

Ability to handle emotional stress imposed by angry or loud callers or customers.

Ability to sit for long periods of time not to exceed two (2) hours at one time.

Ability to speak in a clear and concise voice and enunciate in a clear manner; ability to speak and understand conversation in English.

Ability to see and read writing of all sizes.

Ability to lift items such as trays of mail weighing up to 20 lbs.

Ability to print or write cursive letters, numbers and words legibly in English.

Ability to think and respond quickly to in-coming calls.

Ability to use office machines which require use of hands, fingers, and wrists, such as a telephone, typewriter, or computer.

 

This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.

Revision Date - 7/14/93