CHARACTERISTICS OF THE CLASS
Under the general direction of the Customer Service Manager, performs responsible administrative work concerned with the collection of various City revenues. Work involves direct supervision of all Revenue operations; oversight of Revenue division software and hardware; analysis of division policies and procedures; significant customer interaction; collection of delinquent accounts and participation in development and implementation of new revenue sources. Work requires extensive use of accounting principles and practices. Work is performed with considerable latitude and independence in judgment and decision making within established laws, policies, procedures, rules, and regulations. Incumbent may be required to work in excess of standard 40-hour work week during critical periods with the approval of the Department Director. Work is reviewed through observations, audits, conferences, reports, and results obtained. Performs other work as requested.
EXAMPLES OF DUTIES
A. ESSENTIAL FUNCTIONS
Responsible for collection and proper recording of all City revenues other than revenues routinely billed by the Enterprise funds.
Responsible for the annual occupational license renewal process and daily licensing of new businesses.
Understands and can perform all clerical positions in the division including, but not limited to; issuance of occupational licenses, disposition of parking citations, billing and collection of special assessments, preparation of invoices, preparation and review of cash sheets, issuance of receipts, maintenance of billing and accounts receivable records, and preparation of lien and cancellation of lien forms.
Directly supervises daily activities of clerical employees in the revenue area.
Pursues collection of delinquent accounts by letter, telephone, or in person in an effort to bring the account current. Works with the City Attorney in collection efforts. Works with the public negotiating payment extension agreements.
Explains laws, rules, procedures and calculations to citizens, businesses, governmental agencies and City employees.
Reviews and analyzes State and federal laws and regulations to ensure that all revenue is properly billed and collected.
Compiles revenue estimates for annual budget preparation. Monitors General fund revenues for variance from budget.
Responsible for seized cash at the Police department
Responsible for sales tax report preparation.
Prepares periodic reconciliations of subsidiary accounts to the general ledger.
Prepares journal entries for posting to the general ledger.
Generates list of bad debts and prepares entry to write off bad debts.
Compiles data for annual audit.
Reviews and analyzes flow of transactions in the division; makes recommendations for changes in procedures; writes policies and procedures.
Determines needs and writes requests for changes and additions to computer programs to be completed by Data Processing staff.
Prepares personal computer spreadsheets for Revenue division operations.
Prepares correspondence to be signed by the Customer Services Manager or the Director of Finance.
Submits a written report of occupational licenses issued to the City Manager on a bi-weekly basis.
Submits a written report of certain statistics on monthly basis to the Director of Finance.
Actively participates in the development and implementation of new revenue sources.
Submits monthly activity reports to the Director of Finance.
B. MARGINAL FUNCTIONS
Drives to local area businesses, banks, post office, and supply stores for City related business.
A. TRAINING AND EXPERIENCE
Bachelor’s Degree in Accounting, Business, Finance or related field from an accredited college or university supplemented by two (2) years of experience in accounting, financial management, or customer service and revenue collection operation or an Associate’s Degree with four (4) years of experience as described above. Must possess and maintain a valid State of Florida Driver’s License, or possess a valid out of state driver’s license and obtain the State of Florida within 10 days of employment.
B. KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge and understanding of generally accepted accounting principles and practices.
Knowledge of State laws and local ordinances pertaining to revenues, revenue collections, and occupational licenses.
Knowledge of City operations and relationship of Revenue division to other City departments, divisions, and programs.
Knowledge of and experience with preparing personal computer programs and reports.
Knowledge of and experience with computerized billing and collection systems.
Ability to utilize an integrated accounting software system.
Ability to analyze and research documents.
Ability to formulate policies.
Ability to communicate clearly, both orally and in writing.
Ability to deal courteously, tactfully, and firmly with the public.
Ability to establish and maintain effective working relationships with others.
Ability to operate a variety of office machines and equipment including a calculator, word processor, typewriter, copy machine and microfiche reader.
C. PHYSICAL AND MENTAL REQUIREMENTS
Ability to sit for long periods of time, not to exceed two (2) hours consecutively.
Ability to read from a computer screen.
Ability to read and interpret computer printouts.
Ability to hear and understand conversation spoken in English.
Ability to speak clearly and concisely in English.
Ability to print or write cursive letters, numbers and words legibly in English.
Ability to operate office machines including computer, typewriter, telephone, and microfiche reader.
Ability to lift and carry materials not to exceed 20 lbs.
Ability to stoop, kneel, and reach overhead for books or paper.
Ability to control one's behavior when encountering stressful situations, such as irate, abusive or loud customers or when encountering necessary deadlines.
Ability to maintain high level of concentration despite constant interruptions.
Ability to be flexible and change job priorities at a moment's notice.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.
Revision Date -04/04/2018