Fleet Management Customer Satisfaction Survey

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Please correct the field(s) marked in red below:

Please help us serve you better by rating the service that you received on this visit. Survey results will allow Fleet Management to identify areas that need improvement, which will in turn allow us to improve our customer service. Your time and attention in this matter is greatly appreciated.

On a scale of 1 to 10, with 1 being worst and 10 being best, please rate Fleet on the following items. Please use the box at the end of the survey for additional comments: 

Customer Service:

Were you greeted immediately when you came to Fleet? Were the staff courteous and respectful at all times during your visit?

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On a scale of 1 to 10, with 1 being worst and 10 being best, please rate Fleet on the following items. Please use the box at the end of the survey for additional comments: Customer Service: Were you greeted immediately when you came to Fleet? Were the staff courteous and respectful at all times during your visit?

Timeliness of Repairs:

Were the maintenance and/or repair items completed within the time promised?

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Timeliness of Repairs: Were the maintenance and/or repair items completed within the time promised?

Completeness of Repairs:

Were all of the requested maintenance/repairs addressed by the technician on the first request?

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Completeness of Repairs: Were all of the requested maintenance/repairs addressed by the technician on the first request?

Quality of Repairs:

Were all maintenance and repair items done correctly the first time? Were your required to return the unit to Fleet for any follow up of a requested repair?

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Quality of Repairs: Were all maintenance and repair items done correctly the first time? Were your required to return the unit to Fleet for any follow up of a requested repair?

Communications:

Did Fleet staff communicate with you through the entire repair process? Were you notified if there was going to be a delay in completing the repair? Were you notified timely that the unit was completed and ready for pickup?

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Communications: Did Fleet staff communicate with you through the entire repair process? Were you notified if there was going to be a delay in completing the repair? Were you notified timely that the unit was completed and ready for pickup?

Comments:

If it is okay to contact you, please leave your name and phone number. Fleet may want to contact you for clarification or additional information regarding these comments.

If it is okay to contact you, please leave your name and phone number. Fleet may want to contact you for clarification or additional information regarding these comments.
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