Employee News

Print
Press Enter to show all options, press Tab go to next option

Emergency Text-to-911 Now Available in Brevard County

Post Date:07/27/2018 8:44 AM

AT&T, Sprint, T-Mobile and Verizon cellular phone customers in Brevard County can now send a text directly to 911 in an emergency when:

  • A voice call is not possible
  • Speaking out loud would put the caller in danger.
  • The caller has difficulty hearing or speaking.

Voice calls to 911 are still the best and fastest way to contact 911. The average person can speak more than 60 words per minute and speaking to the 911 operator, who will be able to get your location quickly, while texting takes a little more time to get the information needed to send a unit. For any 911 emergency: Call if you can; text if you can’t.
 

How to text 911 in an emergency:

  1. Enter the numbers “911” in the “To” field with no spaces
  2. In the message area enter the address or location of your emergency first
  3. Then enter a brief description of your emergency and what type of help you need
  4. Push the “Send” button.
  5. Be prepared to answer questions and follow instructions from the 911 operator.

Please follow these guidelines:

  • Messages can be no longer than 140 characters.
  • Use simple, clear words – do not use abbreviations.
  • Do not send pictures, emoji’s or video
  • Do not send group texts.
  • NEVER TEXT and DRIVE!  Please pull over to a safe location and stop your car before sending a text to 911.

Remember:

  • Texting to 911 will only work if you have a texting plan and are in a coverage area receiving texting service. 
  • Text-to-911 is not available if your phone is roaming.
  • Once you have successfully sent a text message it takes time to send the message through the network to the 911 operator.
  • The 911 operator treats a 911 text as being just as important as a 911 call and will respond back with some follow up questions.
  • Remember the messages take some time to get routed through the network. The speed at which messages received or delivered could vary among cellular phone providers.   
  • As with all text messages, texts to 911 may take longer to receive, get out of order, or not be received at all; if you do not receive a text response from 911, try to contact 911 another way.
  • You will get a “bounce back” message if you are in an area where the service is not available telling you to make a voice call.
  • Do NOT abuse 911 or Text-to-911. This service is ONLY for emergencies. Call (321) 608-6731 when you have a non-emergency problem or complaint
  • It is a crime to text or call 9-1-1 with a false report.
  • Prank-texters can be located.
  • Text-to-911 service is not available everywhere in Florida or the U.S.
Return to full list >>